Date: 2014-03-27

OS: Windows, Linux

Etrack Incidents: 3748896, 3746834

Errors/Problems Fixed:

3748896 - queryd services is crashing which makes Data Insight Console unusable.

3746834 - System repeatedly crashes queryd.

Applies to: Data Insight Management Server node and all Indexer nodes.

Install/Uninstall Instructions:

Apply this hotfix to Data Insight Management Server node and all Indexer nodes. 

This hotfix can be applied to Data Insight version 4.5.2(4.5RP2b) only.

FILE AFFECTED BY THIS PATCH:

Windows:
INSTALL_ROOT\DataInsight\bin\queryd.exe
INSTALL_ROOT\DataInsight\pdb\queryd.pdb

Linux:
INSTALL_ROOT/bin/queryd

By default, value of INSTALL_ROOT on Windows is "C:\Program Files\Symantec".
value of INSTALL_ROOT on Linux is "/opt".

NOTE: Please keep a backup of the files you are about to patch. This will be 
required in case you want to rollback the patch.

Steps:

Log into Data Insight Management Server and Indexer nodes and perform 
following steps:
	
	1. Stop Data Insight services:
			
	For Windows :
    	From the command prompt, issue the following command:
		
        net stop DataInsightWatchdog
        net stop DataInsightWeb
		net stop DataInsightComm
        net stop DataInsightConfig
	
    For Linux :
    	From the command prompt, issue the following command:
    	
        service DataInsightWatchdog stop
		service DataInsightComm stop
        service DataInsightConfig stop
	
	2. 	For Windows :
        Take a backup of entire bin and pdb folders under the install location.
	   
    	For Linux :
	    Take a backup of entire bin folder under the install location.

	3. Unzip the patch files to a temporary folder. In this folder, locate the
	"patches" folder. This folder contains binaries for 64bit Windows operating 
	System and linux operating system RHEL5 and RHEL6. Files provided in the
	patch are in the same directory hierarchy as those present on your system at
	"INSTALL_ROOT\DataInsight".
	
	Example: If you unzip hotfix to C:\temp, it will create the following folders 
	under C:\temp:
	C:\TEMP\
	+---README
	+---patches
		+---linux
			+---RHEL5
				+-------bin
			+---RHEL6
				+-------bin
		+---windows
			+---32bit
				+-------bin
				+-------pdb
			+---64bit
				+-------bin
				+-------pdb

	4. Copy the patch files to the install directory. For example, if you are
	patching a 64 bit Windows server installed at "C:\Program Files\Symantec\DataInsight",
	copy entire contents under "C:\temp\patches\windows\64bit" to "C:\Program Files\Symantec\DataInsight",
	replacing the original files with those from the patch.
	
	For linux, simply copy the contents of 
	\bin folder to INSTALL_ROOT/DataInsight/bin folder
	and execute following command from INSTALL_ROOT/DataInsight/bin:
	chmod 744 queryd
	
	Then copy contents of 
	\lib folder to INSTALL_ROOT/DataInsight/lib folder.

	5. Start Data Insight services:
	
	For Windows:	
		From the command prompt, issue the following command:
	
        net start DataInsightConfig
        net start DataInsightComm
		net start DataInsightWeb
        net start DataInsightWatchdog
    
    For Linux:
    	From the command prompt, issue the following command:

        service DataInsightConfig start
        service DataInsightComm start
        service DataInsightWatchdog start    

Additional Notes:
1. Apply this hotfix to Data Insight 4.5.2 (4.5RP2b) only.