Date: 2015-05-08 OS: Windows OS Version: 2003, 2008 Packages: vxio.sys Etrack Incidents: 3783184 Errors/Problems Fixed ----------------------+ Server crashes during high write I/O operations on mirrored volumes. Overview --------- This issue occurs when heavy write I/O operations are performed on mirrored volumes. During such high I/O operations, the server crashes due to a problem managing the memory for data buffers. Resolution ----------- This issue has been resolved by appropriately mapping the system-address-space described by MDL for the write I/Os on mirrored volumes. Fixes Applied for Products --------------------------+ Storage Foundation 5.1 SP1 for Windows Install/Uninstall Instructions ------------------------------+ This package contains self-extracting files that are specific to the processor architecture and operating system version. Choose the appropriate file for your computer's configuration. ================================================================================== Operating System Platform File Name ================================================================================== Windows Server 2003 IA64 Hotfix_5_1_10070_584_3783184_w2k3_ia64.exe x64 Hotfix_5_1_10070_584_3783184_w2k3_x64.exe x86 Hotfix_5_1_10070_584_3783184_w2k3_x86.exe ---------------------------------------------------------------------------------- Windows Server 2008 IA64 Hotfix_5_1_10070_584_3783184_w2k8_ia64.exe x64 Hotfix_5_1_10070_584_3783184_w2k8_x64.exe x86 Hotfix_5_1_10070_584_3783184_w2k8_x86.exe ---------------------------------------------------------------------------------- Download the appropriate hotfix executable to a temporary location on your system. You can install this hotfix using the GUI or from the command line. Instructions for both options are provided below. Each self-extracting file includes the following updated file(s): ================================================================ Filename | Version | Windows 2003 | Windows 2008 | ================================================================ vxio.sys |5_1_10070_584 | x86, x64, ia64 | x86, x64, ia64 | ---------------------------------------------------------------- Before you begin ----------------- [1] This is applicable only for Windows Server 2003. This hotfix requires Microsoft Core XML Services (MSXML) 6.0 pre-installed in your setup. Download and install MSXML 6.0 before installing the hotfix. Refer to the following link for more information: http://www.microsoft.com/downloads/details.aspx?FamilyId=993c0bcf-3bcf-4009-be21-27e85e1857b1&displaylang=en Microsoft posted service pack and/or security updates for Core XML Services 6.0. Please contact Microsoft or refer to Microsoft website to download and install latest updates to Core XML Services 6.0. Refer to the following link for more information: http://www.microsoft.com/downloads/details.aspx?FamilyId=70C92E77-9E5A-41B1-A9D2-64443913C976&displaylang=en [2] The hotfix installation requires a reboot of the system. Before proceeding with the installation, please ensure that the server can be rebooted. To install the hotfix using the GUI ------------------------------------ 1. Double click the hotfix executable file to extract the contents to a default location on the cluster node. On 32-bit systems, the files are extracted to: "%commonprogramfiles%\Veritas Shared\WxRTPrivates" On 64-bit systems, the files are extracted to: "%commonprogramfiles(x86)%\Veritas Shared\WxRTPrivates" The Hotfix Installer Wizard is automatically launched after the files are extracted. 2. Click "Next" on the Welcome screen. The 'Hotfix Installation Task' screen lists the tasks that are performed by the installer. 3. Click "Install Hotfix" to begin the hotfix installation. The status of each installation task is updated as it completes. 4. After the tasks are complete, click "Next" and then click "Finish" to complete the installation process. 5. If prompted to restart the server, do so. 6. If this is a clustered configuration (VCS or MSCS), please perform steps 1-5 on all additional nodes in the cluster. To install the hotfix using the command line --------------------------------------------- 1. At the command prompt, run one of the following commands to extract the hotfix files to the default location: C:\temp>.exe /x or C:\temp>.exe /extract For example, to extract this hotfix on a 32-bit Windows 2003 system, the command is: C:\temp>Hotfix_5_1_10070_584_3783184_w2k3_x86.exe /x 2. From the command prompt, navigate to the default location where the hotfix files are extracted. On 32-bit systems, the files are extracted to: "%commonprogramfiles%\Veritas Shared\WxRTPrivates\" On 64-bit systems, the files are extracted to: "%commonprogramfiles(x86)%Veritas Shared\WxRTPrivates\" 3. At the command prompt, run the following command to install the hotfix: VxHF.exe /install: /silent Here, is the name of the hotfix file excluding the OS, platform, and .exe extension. For example, to install this hotfix on a 32-bit Windows 2003 system, the command is: VxHF.exe /install:Hotfix_5_1_10070_584_3783184 /silent Hotfix Executable Name is Hotfix_5_1_10070_584_3783184_w2k3_x86.exe. When installing the hotfix, the name is Hotfix_5_1_10070_584_3783184. (note how the "_w2k3_x86.exe" is excluded). 4. Follow the instructions displayed in the command prompt to complete the hotfix installation. 5. If prompted to restart the server, do so at this time. 6. If this is a clustered configuration (VCS or MSCS), please perform steps 1-5 on all additional nodes in the cluster. Additional Notes ----------------------+ - To confirm the installation of the hotfix, run the following command: vxhf.exe /list The output of this command lists the hotfixes installed on a system. - For details about a particular hotfix, run the following command: vxhf.exe /display: Here, is the name of the hotfix file without the platform and the .exe extension. - The hotfix installer (vxhf.exe) creates and stores logs at: "%allusersprofile%\Application Data\Veritas\VxHF" - For general information about the hotfix installer (vxhf.exe), please refer to the following technote: http://www.symantec.com/business/support/index?page=content&id=TECH73446 - To view a list of hotfixes already installed on a system, please refer to the steps mentioned in the following technote: http://www.symantec.com/business/support/index?page=content&id=TECH73438 - For information on uninstalling a hotfix, please refer to the steps mentioned in the following technote: http://www.symantec.com/business/support/index?page=content&id=TECH73443 DISCLAIMER ------------------+ This fix is provided without warranty of any kind including the warranties of title or implied warranties of merchantability, fitness for a particular purpose and non-infringement. Symantec disclaims all liability relating to or arising out of this fix. It is recommended that the fix be evaluated in a test environment before implementing it in your production environment. When the fix is incorporated into a Storage Foundation for Windows maintenance release, the resulting Hotfix or Service Pack must be installed as soon as possible. Symantec Technical Services will notify you when the maintenance release (Hotfix or Service Pack) is available if you sign up for notifications from the Symantec support site http://www.symantec.com/business/support and/or from Symantec Operations Readiness Tools (SORT) http://sort.symantec.com.