Date: 2015-08-03

OS: Windows, Linux

Etrack Incidents:  

Errors/Problems Fixed: 3805633, 3804841

3805633 - Large .dmp files pointing to report.exe

3804841 - IndexCheckJob failed. One or more database were found to be corrupt.

Applies to: Data Insight Management Server node and all Indexer nodes.

Install/Uninstall Instructions:

Apply this hotfix to Data Insight Management Server node and all Indexer nodes. 

This hotfix can be applied to Data Insight version 4.5.3 only.

FILE AFFECTED BY THIS PATCH:

Windows:
INSTALL_ROOT\DataInsight\bin\idxwriter.exe
INSTALL_ROOT\DataInsight\bin\mindexer.dll
INSTALL_ROOT\DataInsight\bin\policies_report.dll
INSTALL_ROOT\DataInsight\pdb\idxwriter.pdb
INSTALL_ROOT\DataInsight\pdb\mindexer.pdb
INSTALL_ROOT\DataInsight\pdb\policies_report.pdb
INSTALL_ROOT\DataInsight\tomcat\webapps\ROOT\WEB-INF\classes\com\symc\matrix\commd\ConfigServlet*.class
INSTALL_ROOT\DataInsight\tomcat\webapps\ROOT\WEB-INF\classes\com\symc\matrix\commd\scheduler\IndexWriter*.class
INSTALL_ROOT\DataInsight\tomcat\webapps\ROOT\WEB-INF\classes\com\symc\matrix\util\ConfigUtils*.class
INSTALL_ROOT\DataInsight\tomcat\webapps\ROOT\WEB-INF\classes\com\symc\matrix\util\IndexUtils*.class
INSTALL_ROOT\DataInsight\tomcat\webapps\ROOT\WEB-INF\classes\com\symc\matrix\util\events\events.properties
INSTALL_ROOT\DataInsight\tomcat\webapps\ROOT\WEB-INF\classes\com\symc\matrix\util\events\EventType.class

Linux:
INSTALL_ROOT/bin/idxwriter
INSTALL_ROOT/lib/libmindexer.so
INSTALL_ROOT/lib/libpolicies_report.so
INSTALL_ROOT/tomcat/webapps/ROOT/WEB-INF/classes/com/symc/matrix/commd/ConfigServlet*.class
INSTALL_ROOT/tomcat/webapps/ROOT/WEB-INF/classes/com/symc/matrix/commd/scheduler/IndexWriter*.class
INSTALL_ROOT/tomcat/webapps/ROOT/WEB-INF/classes/com/symc/matrix/util/ConfigUtils*.class
INSTALL_ROOT/tomcat/webapps/ROOT/WEB-INF/classes/com/symc/matrix/util/IndexUtils*.class
INSTALL_ROOT/tomcat/webapps/ROOT/WEB-INF/classes/com/symc/matrix/util/events/events.properties
INSTALL_ROOT/tomcat/webapps/ROOT/WEB-INF/classes/com/symc/matrix/util/events/EventType.class

By default, value of INSTALL_ROOT on Windows is "C:\Program Files\Symantec".
value of INSTALL_ROOT on Linux is "/opt".

NOTE: Please keep a backup of the files you are about to patch. This will be 
required in case you want to rollback the patch.

Steps:

Log into Data Insight Management Server and Indexer nodes
	and perform the following steps:
	
	1. Stop Data Insight services:
			
	For Windows :
    	From the command prompt, issue the following command:
		
        net stop DataInsightWatchdog
        net stop DataInsightWeb
        net stop DataInsightHttpd
        net stop DataInsightComm
        net stop DataInsightConfig
	
    For Linux :
    	From the command prompt, issue the following command:
    	
        service DataInsightWatchdog stop
        service DataInsightComm stop
        service DataInsightConfig stop
	
	2. 	For Windows :
        Take a backup of entire bin, pdb and tomcat folders under the install
		location.
	   
    	For Linux :
	    Take a backup of entire bin folder under the install location.

	3. Unzip the patch files to a temporary folder. In this folder, locate the
	"patches" folder. This folder contains binaries for 32bit and 64bit Windows
	operating System and linux operating system RHEL5 and RHEL6. Files provided
	in the	patch are in the same directory hierarchy as those present on your 
	system at "INSTALL_ROOT\DataInsight".
	
	Example: If you unzip hotfix to C:\temp, it will create the following folders 
	under C:\temp:
	C:\TEMP\
	+---README
	+---patches
		+---linux
			+---RHEL5
				+-------bin
				+-------lib
				+-------tomcat
			+---RHEL6
				+-------bin
				+-------lib
				+-------tomcat
		+---windows
			+---32bit
				+-------bin
				+-------pdb
				+-------tomcat
			+---64bit
				+-------bin
				+-------pdb
				+-------tomcat

	4. Copy the patch files to the install directory. For example, if you are
	patching a 64 bit Windows server installed at 
	"C:\Program Files\Symantec\DataInsight", copy entire contents under 
	"C:\temp\patches\windows\64bit" to "C:\Program Files\Symantec\DataInsight",
	replacing the original files with those from the patch.
	
	For linux, simply copy the contents of RHEL5\bin, RHEL5\lib, RHEL5\tomcat or
	RHEL6\bin, RHEL6\lib, RHEL6\tomcat folder to
	INSTALL_ROOT/DataInsight/bin, INSTALL_ROOT/DataInsight/lib and 
	INSTALL_ROOT/DataInsight/tomcat folders respectively.

	Also change executable permissions as required.

	5. Start Data Insight services:
	
	For Windows:	
		From the command prompt, issue the following command:
	
        net start DataInsightConfig
        net start DataInsightComm
        net start DataInsightHttpd
        net start DataInsightWeb
        net start DataInsightWatchdog
    
    For Linux:
    	From the command prompt, issue the following command:

        service DataInsightConfig start
        service DataInsightComm start
        service DataInsightWatchdog start    

Additional Notes:
1. Apply this hotfix to Data Insight 4.5.3 only.
2. After applying this hotfix, perofrm following additional steps to resolve
issue mentioned in Etrack # 3804841

	a. Log on to Management Server node and Indexer Nodes which are having 
	   "Page 18 Never used" error in IndexCheckJob output.

	b. On command prompt, go to INSTALL_ROOT\DataInsight\bin folder and run 
	following command.

		indexcli -V

This will schedule all MSUs for vacuuming the index.db in turn taking care of the above error.
After all MSUs have been processed, next run of IndexCheckJob should not have above error.