Date: 2016-05-05

OS: Windows

Etrack Incidents: 3877766

Errors/Problems Fixed: 

3877766 - USERINDEX.exe crashing nightly during ADScan and multiple times a day.
 
 
Applies to: Data Insight Management Server node only.

Install/Uninstall Instructions:

Apply this hotfix to Data Insight Management Server node only.

This hotfix can be applied to Data Insight version 5.0 RP2 only.

FILE AFFECTED BY THIS PATCH:

Windows:
INSTALL_ROOT\DataInsight\bin\userindexlib.dll
INSTALL_ROOT\DataInsight\pdb\userindexlib.pdb


By default, value of INSTALL_ROOT on Windows is "C:\Program Files\Symantec".

NOTE: Please keep a backup of the files you are about to patch. This will be 
required in case you want to rollback the patch.

Steps:

Log into Data Insight Management Server node and perform the following steps:
	
	1. Stop Data Insight services:
    	From the command prompt, issue the following command:
		
        net stop DataInsightWatchdog
        net stop DataInsightWeb
		net stop DataInsightComm
        net stop DataInsightConfig
	
    2.  Take a backup of entire bin and pdb folders under the install
	location.

	3. Unzip the patch files to a temporary folder. In this folder, locate the
	"patches" folder. This folder contains binaries for 64bit Windows operating
	Systems. Files provided in the patch are in the same directory 
	hierarchy as those present on your system at "INSTALL_ROOT\DataInsight".
	
	Example: If you unzip hotfix to C:\temp, it will create the following folders
	under C:\temp:
	C:\TEMP\
	+---README
	+---patches
		+---windows
			+---64bit
				+-------bin
				+-------pdb

	4. Copy the patch files to the install directory. For example, if you are
	patching a 64 bit Windows server installed at 
	"C:\Program Files\Symantec\DataInsight", copy "bin" and "pdb" folders under 
	"C:\temp\patches\windows\64bit" to "C:\Program Files\Symantec\DataInsight",
	replacing the original files with those from the patch, for Management Server
	node and Indexer nodes.
	
	5. Start Data Insight services:
	From the command prompt, issue the following command:
	
        net start DataInsightConfig
        net start DataInsightComm
		net start DataInsightWeb
        net start DataInsightWatchdog
	
Additional Notes:
1. Apply this hotfix to Data Insight 5.0 RP2 only.