Date: 04-20-2010 

OS: Windows 2000 Server, Windows 2003 Server, Windows 2008 Server

Etrack Incidents: 2021884 

Errors/Problems Fixed:[
 No performance data available for EMCClariion Array when newer version of NaviCLI is installed on Windows. (e2021884)
]



Install/Uninstall Instructions:
===========================================================================
Instructions to apply the hotfix
===========================================================================


A - Overview of the HotFix
---------------------------------------------------------------------------

Apply the HotFix (VRTSccs-F512002021884) on the 5.1.2 Windows Management Server 
or Windows managed hosts with array explorers (also known as the "control host").

Supported operating systems include: 

  - Windows Server 2000, 2003, and 2008


B - Deploying the HotFix on a Windows Management Server
--------------------------------------------------------------------------

The examples in the following procedure assume that you installed 
CommandCentral on a 32-bit host in the default installation directory.

1. Copy ccs-win-5.1.2F512002021884w.zip to a temporary location. For
   example, to C:\Temp

2. After extracting the hotfix, the below two files will be available.
    - patches\
    - patches\VRTSccs-F512002021884.tar.gz
    - README  (this file)

3. To apply the update, do the following:

   - Open an operating system console.
   - Change to the HAL bin directory:
       "C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin"

   - Type the following command:
       halsecurity login 
        
     You may have to provide the password for the 'admin' account
     which you use to log in to the Console. The default password for
     this account is 'password' (without single quotes).
       
   - Type the following command to deploy the update on the Management Server:
       <HAL bin dir>\perl LocalUpgrade.pl C:\Temp\patches\VRTSccs-F512002021884.tar.gz

4. To verify the installation, you can check the installation logs as follows:

   - To see the detailed logs, go to the "CommandCentral Storage Data"
     directory.
     
     The default location is:
       "C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint"

       cd "<HAL data dir>\Data\HAL\maint\VRTSccs-F512002021884\<timestamp>\output"
     
     For example:

       cd "C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\
VRTSccs-F512002021884\<time stamp>\output"

   - Check if there are any errors in the stderr.txt file.
     
   - Check the detailed logs of the hotfix application in the stdout.txt file.

5. Verify the updated version as follows:

   - Open cc_version.txt from the following directory:
     
     "C:\Program Files\VERITAS\CommandCentral Storage\Version\cc_version.txt"

   - Check the FIXID. It should appear as follows:

    FIXID=F512002021884
    DATE=Wed April 20 10:20:51 2010
    DESCRIPTION=Hotfix for CommandCentral Storage v5.1.2 EMCClariion Array Monitoring
    REQUIRES=NONE

   
C - Deploying the hotfix to a Windows managed host with array explorer (also known as the 
    "control host") from a Windows Management Server
------------------------------------------------------------------------------------------------

The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Copy ccs-win-5.1.2F512002021884w.zip to a temporary location. For
   example, to C:\Temp

2. After extracting the hotfix, the below two files will be available.
    - patches\
    - patches\VRTSccs-F512002021884.tar.gz
    - README  

3. To apply the update, do the following:

   - Open an operating system console.

   - Change to the HAL bin directory:
       "C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin"

   - Type the following command:
       halsecurity login

     You may have to provide the password for the 'admin' account
     which you use to log in to the Console. The default password for
     this account is 'password' (without single quotes).

   - To push the hotfix to Windows managed hosts with array explorer from the Management Server,
     first get a list of managed hosts in a text file, by running the following command:

     perl CHMGetManagedHosts.pl -f C:\Temp\mhs.txt

     C:\Temp\mhs.txt includes the list of all managed hosts.

   - Edit mhs.txt to keep the name of only those Windows managed hosts with array explorers 
     (also known as the "control host") where you want to deploy the hotfix.

   - To deploy the hotfix on hosts listed in C:\temp\mhs.txt, run the following command:

     perl PushUpgrade.pl -u C:\Temp\patches\VRTSccs-F512002021884.tar.gz -H C:\Temp\mhs.txt

4. After you deploy the hotfix, you can check the installation logs on relevant
   Windows managed hosts with array explorer as follows:

   - To see the detailed logs, go to the CommandCentral Storage Data directory.

     The default location is:

     C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint

     cd <HAL data directory>\Data\HAL\maint\VRTSccs-F512002021884\<time stamp>\output

     For example:

     C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\VRTSccs-F512002021884\<time stamp>\output

   - Check if there are any errors in the stderr.txt file.

5. Verify the hotfix version on relevant Windows managed hosts as follows:

   - Open the CommandCentral Storage version file.

     The default location is:

     C:\Program Files\VERITAS\CommandCentral Storage\Version\cc_version.txt

   - Check the FIXID which shows the hotfix number:

     For example:

     FIXID=F512002021884
     DATE=Wed November 02 10:20:51 2010
     DESCRIPTION=Hotfix for CommandCentral Storage v5.1.2 EMCClariion Array Monitoring
     REQUIRES=NONE