Date: 2011-Jan-07

OS: Solaris, Windows

Etrack Incidents: 2200321 


Errors/Problems Fixed:[

  Array Explorers crashing/hung while discovering VMAX arrays (e2200321)
]

Install/Uninstall Instructions:
===========================================================================
Instructions to apply the hotfix
===========================================================================


A - Overview of the HotFix
---------------------------------------------------------------------------

Apply the HotFix (VRTSccs-F520002200321) on the 5.2 Management
Server and Control Hosts (Managed Hosts having array and switch explorers).

Supported operating systems include: 

  - Solaris 8,   9,   and 10
  - Windows Server 2000,   2003,   and 2008


B - Deploying the HotFix from a Windows Management Server
--------------------------------------------------------------------------

The examples in the following procedure assume that you installed 
CommandCentral on a 32-bit host in the default installation directory.

1. Copy ccs-win-5.2HF520002200321w.zip to a temporary location. For
   example,   to C:\Temp

2. After extracting the hotfix,   the below two files will be available.
    - patches
    - patches\VRTSccs-F520002200321.tar.gz
    - README  (this file)

3. To apply the update on the Management Server, do following:
    
   - Go to the CommandCentral HAL bin directory:

       "C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin"
    
   - Run the following command:

       perl LocalUpgrade.pl "C:\Temp\VRTSccs-F520002200321.tar.gz"

4. To verify the installation, check the installation logs on the Management 
Server as follows:
     
   - Go to the CommandCentral Storage HAL Data directory.

       "C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\
\VRTSccs-F520002200321\<time stamp>\output"
    
   - Check if there are any errors in the stderr.txt file.
     
   - Check the detailed logs of the hotfix application in the stdout.txt file.


5. To push the update to managed hosts(having array and switch explorers), 
run the following commands from the Management Server:

   - Go to the HAL bin directory:

       "C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin"
   
   - Type the following command:

       halsecurity login

       You may have to provide the password for the 'admin' account which you 
use to log in to the Console. The default password for this account is 
'password' (without single quotes).
   
    - To get a list of all managed hosts in a text file, run the following 
command:
	
       perl CHMGetManagedHosts.pl -f C:\Temp\mhs.txt

       The text file includes the list of all managed hosts.
               
    - Edit this file to keep only the names of those hosts that you want to 
update.
   
    - To deploy the update to the hosts listed in C:\Temp\mhs.txt, run the 
following command:

       perl PushUpgrade.pl -u "C:\Temp\VRTSccs-F520002200321.tar.gz" -H 
C:\Temp\mhs.txt

6. To verify the installation, check the install logs on the relevant managed 
hosts as follows:
   
    - Go to the CommandCentral HAL Data directory:

       For Windows hosts:
         
        "C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\
\VRTSccs-F520002200321\<time stamp>\output"
  
       For UNIX hosts:

     /var/VRTSccs/data/VRTShal/maint/\VRTSccs-F520002200321/<time_stamp>/output  
  
    - Check if there are any errors in the stderr.txt file.
  
    - Check the detailed logs of the hotfix application in the stdout.txt file.

7. Verify the updated version as follows:
 
    - Open cc_version.txt from the following directory:
   
        For Windows:

         "C:\Program Files\VERITAS\CommandCentral Storage\Version"
        
        For UNIX:

         /opt/VRTS/version/
 
    - Check the FIXID. It should look like this

         FIXID=F520002200321
         DATE= Thu Jan 06 15:11:34 2011
         DESCRIPTION=CC Storage 5.2 Hotfix for Control Host - EMCSymmetrixExplorer HUNG while discovering VMAX arrays
         OBSOLETESFIXES=F520002188239

    

C - Deploying the HotFix from a Solaris Management Server
---------------------------------------------------------

The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Copy the file ccs-sol_sparc-5.2HF520002200321u.tar.gz to a
   temporary location. For example,   to /tmp and unpack it.

2. After extracting the hotfix,   you will find the files shown below:
    - patches/
    - patches/VRTSccs-F520002200321.tar.gz
    - README  (this file)

3. To apply the update on the Management Server, do following:
  
   - Go to the HAL bin directory:

       /opt/VRTSccs/VRTShal/bin
  
   - Type the following command:

       ./perl LocalUpgrade.pl /tmp/VRTSccs-F520002200321.tar.gz

4. To verify the installation, check the installation logs on the Management 
Server as follows:
 
    - Go to the CommandCentral Storage HAL Data directory:

      /var/VRTSccs/data/VRTShal/maint/VRTSccs-F520002200321/<time_stamp>/output
 
    - Check if there are any errors in the stderr.txt file.

    - Check the detailed logs of the hotfix application in the stdout.txt file.

5. To push the update to managed hosts(having array and switch explorers), run the following commands from the 
Management Server: 
 
    - Go to the HAL bin directory:

       /opt/VRTSccs/VRTShal/bin
 
    - Type the following command:

       ./halsecurity login

       You may have to provide the password for the 'admin' account which you 
use to log in to the Console. The default password for this account is 
'password' (without single quotes).
 
    - To get a list of all managed hosts in a text file, run the following 
command:
	
        ./perl CHMGetManagedHosts.pl -f /tmp/mhs.txt

        The text file includes the list of all managed hosts and the Management 
Server. 

    - Edit mhs.txt to keep only the names of those hosts that you want to 
update
 
    - To deploy the update to the hosts listed in /tmp/mhs.txt, run the 
following command:

        ./perl PushUpgrade.pl -u /tmp/VRTSccs-F520002200321.tar.gz -H 
/tmp/mhs.txt

6. To verify the installation, check the install logs on relevant managed 
hosts:

    - Go to the CommandCentral HAL Data directory:

        For Windows hosts:

         "C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\
VRTSccs-F520002200321\<time stamp>\output"
 
        For UNIX hosts:

      /var/VRTSccs/data/VRTShal/maint/VRTSccsF520002200321/<time_stamp>/output  
 
    - Check if there are any errors in the stderr.txt file.
 
    - Check the detailed logs of the hotfix application in the stdout.txt file.

7. Verify the updated version as follows:

     - Open the cc_version.txt file from the following directory:
     
        For Windows hosts:

         "C:\Program Files\VERITAS\CommandCentral Storage\Version"
        
        For UNIX hosts:

         /opt/VRTS/version/

     - Check the FIXID. It should look like this
         
         FIXID=F520002200321
         DATE= Thu Jan 06 15:11:34 2011
         DESCRIPTION=CC Storage 5.2 Hotfix for Control Host - EMCSymmetrixExplorer HUNG while discovering VMAX arrays
         OBSOLETESFIXES=F520002188239

Additional Notes:
==================
Apply the HotFix (VRTSccs-F520002200321) on the 5.2 Management
Server and Control Hosts (Managed Hosts having array and switch explorers).