Date: 2011-05-02 OS: Windows OS Version: 2003 OS Architecture: 32 bit Packages: Automated System Recovery (ASR) Files Etrack Incidents: 2360896 Errors/Problems Fixed ----------------------+ This hotfix addresses an issue where the Automated System Recovery (ASR) restore operation fails because of ASR files missing from the 32-bit SFW or SFW HA installation software package. Overview --------- The Automated System Recovery operation fails because the ASR files are not included in the 32-bit SFW or SFW HA installation software package. Resolution ----------- The missing ASR files are now included in this hotfix. To address this issue, copy these ASR files to the 32-bit SFW or SFW HA software package and then recreate the installation package DVD. Fixes Applied for Products --------------------------+ Storage Foundation 5.1 SP2 for Windows Storage Foundation and High Availability 5.1 SP2 for Windows Install/Uninstall Instructions ------------------------------+ This hotfix includes the following directories and files: -------------------------------------------------------------------------------- Directory File -------------------------------------------------------------------------------- storage_foundation_for_windows\ASRFiles\W2K3\ASRFiles instpnp.exe vxconfig.dll vxio.cat vxio.inf vxio.sys vxvmasrr.exe -------------------------------------------------------------------------------- storage_foundation_for_windows\ASRFiles\W2K3\ASRFiles\ENU asrmessages.dll -------------------------------------------------------------------------------- storage_foundation_for_windows\ASRFiles\W2K3\ASRFiles\JPN asrmessages.dll -------------------------------------------------------------------------------- storage_foundation_for_windows\EventIds EventIds_App.csv -------------------------------------------------------------------------------- storage_foundation_for_windows\EventIds EventIds_Sys.csv -------------------------------------------------------------------------------- These files/directories are packaged in the following directory: storage_foundation_for_windows Perform the following steps to install the hotfix: 1. Download the hotfix file and extract the contents to a temporary location. The hotfix files are extracted in "storage_foundation_for_windows" directory. 2. Download or copy the 32-bit SFW or SFW HA installation software package to a temporary location. 3. Copy all the hotfix files ("storage_foundation_for_windows" directory) extracted in step 1 earlier to the following directory on the 32-bit SFW or SFW HA installation package: - \bin You must copy the entire directory, "storage_foundation_for_windows" to the target location. 4. After copying the hotfix files you can burn the updated installer package to a fresh DVD or make it available on a media server. Disclaimer ----------+ This fix has not been fully tested. It is recommended that the fix be evaluated in a test environment before implementing it in your production environment. When the fix is incorporated into a Storage Foundation and HA for Windows maintenance release, the resulting Hotfix or Service Pack must be installed as soon as possible. Symantec Technical Services will notify you when the maintenance release (Hotfix or Service Pack) is available.