Date: 2011-08-29 OS: Windows OS Version: 2003, 2008 Packages: vxboot.sys Etrack Incidents: 2496270 Errors/Problems Fixed ----------------------+ This hotfix addresses an issue where cluster storage validation check fails with error 87 on a system that has SFW installed on it. This happens due to system volume being offline. Overview --------- SFW disables the automount feature on a system which leaves the default system volume offline after each reboot. Cluser validation checks for access to all volumes and fails for the offline system volume with error 87. Resolution ----------- Resolved the issue by making the system volume online during system boot up so that cluster validation check is successful. Fixes Applied for Products ---------------------------+ Storage Foundation 5.1 Service Pack 1 (SP1) for Windows Install/Uninstall Instructions -------------------------------+ This package contains self-extracting files that are specific to the processor architecture and operating system version. Choose the appropriate file for your computer's configuration. ============================================================================ Operating System Platform File Name ============================================================================ Windows Server 2003 IA64 Hotfix_5_1_10064_584_2496270_w2k3_ia64.exe x64 Hotfix_5_1_10064_584_2496270_w2k3_x64.exe x86 Hotfix_5_1_10064_584_2496270_w2k3_x86.exe ---------------------------------------------------------------------------- Windows Server 2008 IA64 Hotfix_5_1_10064_584_2496270_w2k8_ia64.exe x64 Hotfix_5_1_10064_584_2496270_w2k8_x64.exe x86 Hotfix_5_1_10064_584_2496270_w2k8_x86.exe ---------------------------------------------------------------------------- Download the appropriate hotfix executable to a temporary location on your system. You can install this hotfix using the GUI or from the command line. Instructions for both options are provided below. Each self-extracting file includes the following updated file(s): Filename | Version | Windows 2003 | Windows 2008 | -------------------------------------------------------------------- vxboot.sys | 5.1.10064.584 | x86, x64, ia64 | x86, x64, ia64 | -------------------------------------------------------------------- Before you begin ----------------- [1] In case of Windows Server 2003, this hotfix requires Microsoft Core XML Services (MSXML) 6.0 pre-installed in your setup. Download and install MSXML 6.0 before installing the hotfix. Refer to the following link for more information: http://www.microsoft.com/downloads/details.aspx?FamilyId=993c0bcf-3bcf-4009-be21-27e85e1857b1&displaylang=en Microsoft posted service pack and/or security updates for Core XML Services 6.0. Please contact Microsoft or refer to Microsoft website to download and install latest updates to Core XML Services 6.0. Refer to the following link for more information: http://www.microsoft.com/downloads/details.aspx?FamilyId=70C92E77-9E5A-41B1-A9D2-64443913C976&displaylang=en [2] The hotfix installation requires stopping the Storage Agent (vxvm) service which will cause the 'Volume Manager Disk Group' (VMDg) resources in a cluster environment (MSCS or VCS) to fault. If this hotfix is being applied to a server in cluster, make sure any cluster groups containing a VMDg resource are taken offline or moved to another node in the cluster before proceeding. To install the hotfix using the GUI ------------------------------------ 1. Double click the hotfix executable file to extract the contents to a default location on the cluster node. On 32-bit systems, the files are extracted to: "%commonprogramfiles%\Veritas Shared\WxRTPrivates" On 64-bit systems, the files are extracted to: "%commonprogramfiles(x86)%\Veritas Shared\WxRTPrivates" The Hotfix Installer Wizard is automatically launched after the files are extracted. 2. Click "Next" on the Welcome screen. The 'Hotfix Installation Task' screen lists the tasks that are performed by the installer. 3. Click "Install Hotfix" to begin the hotfix installation. The status of each installation task is updated as it completes. 4. After the tasks are complete, click "Next" and then click "Finish" to complete the installation process. 5. If prompted to restart the server, do so. 6. If this is a clustered configuration (VCS or MSCS), please perform steps 1-5 on all additional nodes in the cluster. To install the hotfix using the command line --------------------------------------------- 1. At the command prompt, run one of the following commands to extract the hotfix files to the default location: C:\temp>.exe /x or C:\temp>.exe /extract For example, to extract this hotfix on a 32-bit Windows 2003 system, the command is: C:\temp>Hotfix_5_1_10064_584_2496270_w2k3_x86.exe /x 2. From the command prompt, navigate to the default location where the hotfix files are extracted. On 32-bit systems, the files are extracted to: "%commonprogramfiles%\Veritas Shared\WxRTPrivates\" On 64-bit systems, the files are extracted to: "%commonprogramfiles(x86)%\Veritas Shared\WxRTPrivates\ /silent Here, Here, is the name of the hotfix file without the platform and the .exe extension. - The hotfix installer (vxhf.exe) creates and stores logs at: "%allusersprofile%\Application Data\Veritas\VxHF" - For general information about the hotfix installer (vxhf.exe), please refer to the following technote: http://www.symantec.com/business/support/index?page=content&id=TECH73446 - To view a list of hotfixes already installed on a system, please refer to the steps mentioned in the following technote: http://www.symantec.com/business/support/index?page=content&id=TECH73438 - For information on uninstalling a hotfix, please refer to the steps mentioned in the following technote: http://www.symantec.com/business/support/index?page=content&id=TECH73443 Disclaimer ----------+ This fix is provided without warranty of any kind including the warranties of title or implied warranties of merchantability, fitness for a particular purpose and non-infringement. Symantec disclaims all liability relating to or arising out of this fix. It is recommended that the fix be evaluated in a test environment before implementing it in your production environment. When the fix is incorporated into a Storage Foundation for Windows maintenance release, the resulting Hotfix or Service Pack must be installed as soon as possible. Symantec Technical Services will notify you when the maintenance release (Hotfix or Service Pack) is available if you sign up for notifications from the Symantec support site http://www.symantec.com/business/support and/or from Symantec Operations Readiness Tools (SORT) http://sort.symantec.com.