Date: 2012-Oct-18

OS: Solaris, Windows 

Etrack Incidents: 2932101, 2962652, 2965962, 2957824, 2896795,  2869538, 2915491, 2903493, 2869371, 2875114, 2853118


Errors/Problems Fixed:[

   - Number of active Data Collection Tasks (DCTs) are decreasing with time (e2932101)
   - HALCHM taking long time to process EMCSymmetrixExplorer DCT's (e2962652)
   - Storage Array LUN page takes long time to load(e2965962)
   - Some LUNs appear to be in the wrong Disk Groups (e2957824)
   - Brocade DCX discovery incorrect in GUI (e2896795)
   - Unhandled java exception on Thin Pool Tab page (e2869538)
   - Unable to export and email custom reports (e2915491)
   - CommandCentral Storage shows negative Overhead values of HITACHI Thin Pools (e2903493)
   - DCT takes long time and builds a DCT queue (e2869371)
   - LUNs are missing from the CCS Database (e2875114)
   - Slow GUI performance while viewing Array LUN tab and Host Storage tab (e2853118)

]

Install/Uninstall Instructions:
===========================================================================
Instructions to apply the hotfix
===========================================================================


A - Overview of the HotFix
---------------------------------------------------------------------------

1.  Apply the HotFix (VRTSccs-F520032962652) on 5.2RU3 CommandCentral Storage Management Servers having below hotfix installed
      - F520032819385


2.  Supported operating systems include:
      - Solaris 8, 9, and 10
      - Windows Server 2000, 2003, and 2008


3.  Expected time taken by hotfix installation process is around 15 minutes. 

 

B - Deploying the patch 'VRTSccs-F520032962652.tar.gz' on Windows Management Server
-------------------------------------------------------------------------------------

The examples in the following procedure assume that you installed 
CommandCentral on a 32-bit host in the default installation directory.

1. Copy ccs-win32-5.2RU3HF520032962652w-patches.zip to a temporary location. For
   example,   to C:\Temp

2. After extracting the hotfix,   the below three files will be available.
    - patches
    - patches\VRTSccs-F520032962652.tar.gz
    - README  (this file)

3. To apply the update on the Management Server, do following:
    
   - Go to the CommandCentral HAL bin directory:

       "C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin"
    
   - Run the following command:

       perl LocalUpgrade.pl "C:\Temp\patches\VRTSccs-F520032962652.tar.gz"

4. To verify the installation, check the installation logs on the Management 
Server as follows:
     
   - Go to the CommandCentral Storage HAL Data directory.

       "C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\
\VRTSccs-F520032962652\output"
    
   - Check if there are any errors in the stderr.txt file.
     
   - Check the detailed logs of the hotfix application in the stdout.txt file.


5. Verify the updated version as follows:
 
    - Open cc_version.txt from the following directory:
   
        For Windows:

         "C:\Program Files\VERITAS\CommandCentral Storage\Version"
        
        For UNIX:

         /opt/VRTS/version/
 
    - Check the FIXID. It should look like this

         FIXID=F520032962652
         DATE=Thur Oct 18 15:11:34 2012
         DESCRIPTION=CommandCentral Storage 5.2RU3 Management Server HotFix#6
         REQUIREFIXES=F520032819385
         OBSOLETES=F520032768725, F520032749322, F520032869371, F520032903493

    

C - Deploying the patch 'VRTSccs-F520032962652.tar.gz' on a Solaris Management Server
-----------------------------------------------------------------------------------------

The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Copy the file ccs-sol_sparc-5.2RU3HF520032962652u-patches.tar.gz to a
   temporary location. For example,   to /tmp and unpack it.

2. After extracting the hotfix,   the below three files will be available.
    - patches
    - patches\VRTSccs-F520032962652.tar.gz
    - README  (this file)

3. To apply the update on the Management Server, do following:
  
   - Go to the HAL bin directory:

       /opt/VRTSccs/VRTShal/bin
  
   - Type the following command:

       ./perl LocalUpgrade.pl /tmp/patches/VRTSccs-F520032962652.tar.gz

4. To verify the installation, check the installation logs on the Management 
Server as follows:
 
    - Go to the CommandCentral Storage HAL Data directory:

      /var/VRTSccs/data/VRTShal/maint/VRTSccs-F520032962652/output
 
    - Check if there are any errors in the stderr.txt file.

    - Check the detailed logs of the hotfix application in the stdout.txt file.


5. Verify the updated version as follows:

     - Open the cc_version.txt file from the following directory:
     
        For Windows hosts:

         "C:\Program Files\VERITAS\CommandCentral Storage\Version"
        
        For UNIX hosts:

         /opt/VRTS/version/

     - Check the FIXID. It should look like this
         
         FIXID=F520032962652
         DATE=Thur Oct 18 15:11:34 2012
         DESCRIPTION=CommandCentral Storage 5.2RU3 Management Server HotFix#6
         REQUIREFIXES=F520032819385
         OBSOLETES=F520032768725, F520032749322, F520032869371, F520032903493



Additional Notes:
==================
-  Apply the HotFix (VRTSccs-F520032962652) on 5.2RU3 CommandCentral Storage Management Servers having below hotfix installed
      - F520032819385

-  Expected time taken by hotfix installation process is around 15 minutes. 

-  To get the complete fix for issue e2903493, below hotfix is also required to apply on Management Server and Control Hosts 
   from where Hitachi arrays are configured
      - F520032930950