Date:2013-May-16

OS: Solaris, Windows

Etrack Incidents: 3048624, 3020370, 3059660

Errors/Problems Fixed:[

    - Monitoring for some State Collectors of HP EVA array is not working(e3059660)
	- Arrays are in error state because SMIS provider is continuously restarting.(e3048624)
	- Problems in discovering Storage Tek arrays(3020370) 
]

Install/Uninstall Instructions:
===========================================================================
Instructions to apply the hotfix
===========================================================================


A - Overview of the HotFix
---------------------------------------------------------------------------

- Apply the HotFix (VRTSccs-F520043048624) on CommandCentral Storage 5.2RU4 Management Servers and Control Hosts (Managed Hosts having array and switch explorers).

- This hotfix comprises one part of a fix for an issue- 'Monitoring of some State Collectors of HP EVA array not working'. Another part of the fix for this issue is available with hotfix- F520043165963. Need to apply both these hotfixes(F520043165963 and F520043048624) to get complete fix for an HP EVA array monitoring issue.

- Supported operating systems include:

     - Solaris 10
     - Windows Server 2000, 2003, and 2008

- Expected time taken by hotfix installation process is around 15 minutes.  


B - Deploying the HotFix from Windows Management Server
--------------------------------------------------------------------------

The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Copy ccs-5.2RU4HF520043048624w-patches.zip to a temporary location. For
   example, to C:\Temp

2. After extracting the hotfix, the below two files will be available.
    - patches
    - patches\VRTSccs-F520043048624.tar.gz
    - README  (this file)

3. To apply the update on Management Server, do the following:
   
   - Open an operating system console.
   - Change to the HAL bin directory:
       C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin;

   - Type the following command to deploy the update on the Management Server:
       <HAL bin dir>\perl LocalUpgrade.pl "C:\Temp\patches\VRTSccs-F520043048624.tar.gz"

4. To verify the installation, you can check the installation logs as follows:

   - To see the detailed logs, go to the 'CommandCentral Storage Data' directory.
    The default location is:
       C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint;

       cd <HAL data dir>\Data\HAL\maint\VRTSccs-F520043048624\<timestamp>\output;
    For example:
       cd C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\VRTSccs-F520043048624\<time stamp>\output

   - Check if there are any errors in the stderr.txt file.
   - Check the detailed logs of the hotfix application in the stdout.txt file.

   
5. To push the update to Control Hosts(Managed Host having array and switch explorers), run the following commands from the Management Server:

   - Go to the HAL bin directory:
       "C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin"
   
   - Type the following command:
       halsecurity login

       You may have to provide the password for the 'admin' account which you 
use to log in to the Console. The default password for this account is 
'password' (without single quotes).
   
    - To get a list of all Control Hosts in a text file, run the following command:
	
       perl CHMGetManagedHosts.pl -f C:\Temp\mhs.txt

       The text file includes the list of all hosts.
               
    - Edit this file to keep only the names of those hosts that you want to update.
   
    - To deploy the update to the hosts listed in C:\Temp\mhs.txt, run the following command:

       perl PushUpgrade.pl -u "C:\Temp\patches\VRTSccs-F520043048624.tar.gz" -H C:\Temp\mhs.txt

6. To verify the installation, check the install logs on the relevant managed hosts as follows:
   
    - Go to the CommandCentral HAL Data directory:
       For Windows hosts:         
        "C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\VRTSccs-F520043048624\output"
  
       For UNIX hosts:
		/var/VRTSccs/data/VRTShal/maint/VRTSccs-F520043048624/output  
  
    - Check if there are any errors in the stderr.txt file.  
    - Check the detailed logs of the hotfix application in the stdout.txt file.
     

7. Verify the updated version as follows: 
	- Open cc_version.txt from the following directory:
		For Windows:
         "C:\Program Files\VERITAS\CommandCentral Storage\Version"    
		 
        For UNIX:
         /opt/VRTS/version/
 
    - Check the FIXID. It should look like this
        FIXID=F520043048624
        DATE=Thursday May 16 11:11:34 2013
        DESCRIPTION=CommandCentral Storage 5.2RU4 Management Server and Control Host Hotfix #3       

		

C - Deploying the hotfix from a Solaris Management Server
-----------------------------------------------------------------------------------------

The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Copy the file ccs-sol_sparc-5.2RU4HF520043048624u-patches.tar.gz to a
   temporary location. For example, to /tmp and unpack it.

2. After extracting the hotfix, the below two files will be available.
    - patches
    - patches\VRTSccs-F520043048624.tar.gz
    - README  (this file)

3. To apply the update on the Management Server, do following:
    - Go to the HAL bin directory:
       /opt/VRTSccs/VRTShal/bin
  
	- Type the following command:
      ./perl LocalUpgrade.pl /tmp/patches/VRTSccs-F520043048624.tar.gz

4. To verify the installation, check the installation logs on the Management Server as follows:
    - Go to the CommandCentral Storage HAL Data directory:
      /var/VRTSccs/data/VRTShal/maint/VRTSccs-F520043048624/output
 
    - Check if there are any errors in the stderr.txt file.

    - Check the detailed logs of the hotfix application in the stdout.txt file.

5. To push the update to Control Hosts(Managed Host having array and switch explorers), 
run the following commands from the Management Server: 
 
    - Go to the HAL bin directory:
       /opt/VRTSccs/VRTShal/bin
 
    - Type the following command:
       ./halsecurity login

       You may have to provide the password for the 'admin' account which you use to log in to the Console. The default password for this account is 'password' (without single quotes).
 
    - To get a list of all Control Hosts in a text file, run the following command:	
        ./perl CHMGetManagedHosts.pl -f /tmp/mhs.txt
       	
		The text file includes the list of all hosts and the Management Server. 

    - Edit mhs.txt to keep only the names of those hosts that you want to update
 
    - To deploy the update to the hosts listed in /tmp/mhs.txt, run the following command:
        ./perl PushUpgrade.pl -u /tmp/patches/VRTSccs-F520043048624.tar.gz -H /tmp/mhs.txt

6. To verify the installation, check the install logs on relevant managed hosts:

    - Go to the CommandCentral HAL Data directory:
	
        For Windows hosts:
        "C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\VRTSccs-F520043048624\output"
 
        For UNIX hosts:
		/var/VRTSccs/data/VRTShal/maint/VRTSccsF520043048624/output  
 
    - Check if there are any errors in the stderr.txt file.
 
    - Check the detailed logs of the hotfix application in the stdout.txt file.

7. Verify the updated version as follows:

    - Open the cc_version.txt file from the following directory:
     
        For Windows hosts:
         "C:\Program Files\VERITAS\CommandCentral Storage\Version"
        
        For UNIX hosts:
         /opt/VRTS/version/

    - Check the FIXID. It should look like this
        FIXID=F520043048624
        DATE=Thursday May 16 11:11:34 2013
        DESCRIPTION=CommandCentral Storage 5.2RU4 Management Server and Control Host Hotfix #3   

		
Additional Notes:
==================
- This hotfix comprises one part of a fix for an issue- 'Monitoring of some State Collectors of HP EVA array not working'. Another part of the fix for this issue is available with hotfix- F520043165963. Need to apply both these hotfixes(F520043165963 and F520043048624) to get complete fix for an HP EVA array monitoring issue.

- Apply the HotFix (VRTSccs-F520043048624) on the 5.2RU4 CommandCentral Storage Management Server and Control Hosts (Managed Hosts having array and switch explorers).

- Expected time taken by hotfix installation process is around 15 minutes.