Date: 2013-May-15

OS: Solaris, Windows 

Etrack Incidents: 3165963, 3126061


Errors/Problems Fixed:[

   - Monitoring for some State Collectors of HP EVA array is not working(e3165963)   
   - DCT Processing Extremely Slow(e3126061)
]

Install/Uninstall Instructions:
===========================================================================
Instructions to apply the hotfix
===========================================================================


A - Overview of the HotFix
---------------------------------------------------------------------------

1.  Apply the HotFix (VRTSccs-F520043165963) on 5.2RU4 CommandCentral Storage Management Servers only.

2.  This hotfix comprises one part of a fix for an issue- 'Monitoring of some State Collectors of HP EVA array not working'. Another part of the fix for this issue is available with hotfix- F520043048624. Need to apply both these hotfixes(F520043165963 and F520043048624) to get complete fix for an HP EVA array monitoring issue.

3.  Supported operating systems include:
      - Solaris 10
      - Windows Server 2000, 2003, and 2008

4.  Expected time taken by hotfix installation process is around 15 minutes. 

 

B - Deploying the patch 'VRTSccs-F520043165963.tar.gz' on Windows Management Server
-------------------------------------------------------------------------------------

The examples in the following procedure assume that you installed 
CommandCentral on a 32-bit host in the default installation directory.

1. Copy ccs-win32-5.2RU4HF520043165963w-patches.zip to a temporary location. For
   example, to C:\Temp

2. After extracting the hotfix, below three files will be available.
    - patches
    - patches\VRTSccs-F520043165963.tar.gz
    - README  (this file)

3. To apply the update on the Management Server, do following:
    
   - Go to the CommandCentral HAL bin directory:

       "C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin"
    
   - Run the following command:

       perl LocalUpgrade.pl "C:\Temp\patches\VRTSccs-F520043165963.tar.gz"

4. To verify the installation, check the installation logs on the Management Server as follows:
     
   - Go to the CommandCentral Storage HAL Data directory.

       "C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\VRTSccs-F520043165963\output"
    
   - Check if there are any errors in the stderr.txt file.
     
   - Check the detailed logs of the hotfix application in the stdout.txt file.


5. Verify the updated version as follows:
 
    - Open cc_version.txt from the following directory:
   
        For Windows:

         "C:\Program Files\VERITAS\CommandCentral Storage\Version"
        
        For UNIX:

         /opt/VRTS/version/
 
    - Check the FIXID. It should look like this

         FIXID=F520043165963
         DATE=Thu May 02 15:11:34 2013
         DESCRIPTION=CommandCentral Storage 5.2RU4 Management Server Hotfix #2         
    

C - Deploying the patch 'VRTSccs-F520043165963.tar.gz' on a Solaris Management Server
-----------------------------------------------------------------------------------------

The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Copy the file ccs-sol_sparc-5.2RU4HF520043165963u-patches.tar.gz to a
   temporary location. For example,   to /tmp and unpack it.

2. After extracting the hotfix,   the below three files will be available.
    - patches
    - patches\VRTSccs-F520043165963.tar.gz
    - README  (this file)

3. To apply the update on the Management Server, do following:
  
   - Go to the HAL bin directory:

       /opt/VRTSccs/VRTShal/bin
  
   - Type the following command:

       ./perl LocalUpgrade.pl /tmp/patches/VRTSccs-F520043165963.tar.gz

4. To verify the installation, check the installation logs on the Management Server as follows:
 
    - Go to the CommandCentral Storage HAL Data directory:

      /var/VRTSccs/data/VRTShal/maint/VRTSccs-F520043165963/output
 
    - Check if there are any errors in the stderr.txt file.

    - Check the detailed logs of the hotfix application in the stdout.txt file.


5. Verify the updated version as follows:

     - Open the cc_version.txt file from the following directory:
     
        For Windows hosts:

         "C:\Program Files\VERITAS\CommandCentral Storage\Version"
        
        For UNIX hosts:

         /opt/VRTS/version/

     - Check the FIXID. It should look like this
         
         FIXID=F520043165963
         DATE=Thu May 02 15:11:34 2013
         DESCRIPTION=CommandCentral Storage 5.2RU4 Management Server Hotfix #2  


Additional Notes:
==================
-  This hotfix comprises one part of a fix for an issue- 'Monitoring of some State Collectors of HP EVA array not working'. Another part of the fix for this issue is available with hotfix- F520043048624. Need to apply both these hotfixes(F520043165963 and F520043048624) to get complete fix for an HP EVA array monitoring issue.

-  Apply the HotFix (VRTSccs-F520043165963) on 5.2RU4 CommandCentral Storage Management Servers only.

-  Expected time taken by hotfix installation process is around 15 minutes.