This error may occur due to permission issues with the hadhelper account. 
 

To find more details about the errors that occur while running the Exchange Setup Wizard, review the ExchInstaller_A.txt file. By default, this file is located here:
 

C:\Program Files\Veritas\cluster server\log

 

ExchInstaller_A.txt contains a log of each function that is called while the Exchange Setup Wizard runs and the corresponding outcomes. Most of the error codes that appear in this log are standard Windows error codes that can be translated with the net helpmsg command. 
 

For example, part of an ExchInstaller_A.txt file includes the following: 
 

2007/08/11 22:39:24 VCS ERROR V-16-13-10005 Call to function
VLibSecurityContext::Init() failed.  Error Type = 2  Error Code = 5 
./Util.cpp:CUtil::SecureUpdateDNSAndAD[3859]

 

In this case, ERROR CODE = 5 is displayed. 
 

From a Windows command prompt, use this command to translate the error: 
 

net helpmsg 5
 

This message is returned:
 

Access is denied.

If you suspect that permission issues exist, review the following:
 

• Verify that the hadhelper account has the correct rights and permissions. For more information, see:
  
  http://support.veritas.com/docs/267067
   
• Security templates that have been designed for high security may interfere with the Exchange Setup Wizard and Configuration Wizard. In some cases, you must temporarily revert to a less secure template for the duration of the installation. For information on security templates for Windows 2003, see: 
  
  http://support.microsoft.com/kb/816585/en-us

Note: You should only import or modify a security template if you have a full understanding of the effects that the changes make.