Symptoms
- Status code V-16-15-109 "Failed to get the node list. Please choose another domain or click 'Discover Domain' to rediscover.\r\nCheck logs if it happens everytime" is reported by VCW (Veritas Cluster Wizard)
- ERROR: V-16-15-109 "Failed to get the node list. Please choose another domain or click 'Discover Domain' to rediscover.\r\nCheck logs if it happens everytime"
Cause
Possible Causes:
- The user is logged in directly to the server, instead of a domain.
- There is a problem communicating with the domain.
- The account being used by the "Veritas Cluster Server Helper" (hadhelper) service does not adequate permissions.
Note: The hadhelper account cannot be a local system account.
Answer/Resolution
- If the user is logged in directly to the server, log into the domain and restart the wizard.
- Verify that the domain is reachable by running Dcdiag.exe, a Microsoft utility.
- Run hadhelper /configure on all nodes to grant permissions to the hadhelper account.
Notice
To provide our customers with as many troubleshooting resources as possible, Veritas Enterprise Technical Support is currently working to research and provide information for all possible status codes and errors that may appear while using Veritas Storage Foundation for Windows. An explanation, work-around, or solution for each status code will be added once this information has been developed. This is an ongoing process.
If you have received this status code and require assistance, contact Symantec Enterprise Technical Support:
Telephone list: http://support.veritas.com/phonesup/phonesup_ddProduct_.htm
Note: Technical Support is subject to Support Services contracts.
