Error Code details
V-16-20082-1
Severity: n/a 
Component: Cluster Server 
Message:
Unable to retrieve the application status. Please verify the following: - The system is powered on and accessible - The Veritas Storage Foundation Messaging Service (xprtld) is running on the system - The Symantec ApplicationHA Service (ApplicationHA Console) is running on the ApplicationHA Console host - The firewall settings allow access on the required ports

 

Veritas solutions
Solution 1 Vote: [Useful] [Not useful]
Last Modified: 2012-08-14 21:58:52 PST
Platform: Windows Server 2003 (x86-64), Windows Server 2003 (IA-64), Windows Server 2003 (x86-32), Windows Server 2008 (x86-64), Windows Server 2008 (IA-64), Windows Server 2008 (x86-32), Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Release: Generic
Content:

Verify the following conditions and then refresh the ApplicationHA tab in the vSphere Client console: 
      

  • Verify that the ApplicationHA Console host is running and is accessible over the network.
       
  • Verify that the VMware Web Service is running on the vCenter Server.
     
  • Verify that the VMware Tools Service is running on the guest virtual machine.
     
  • Verify that the Veritas Storage Foundation Messaging Service (xprtld process) is running on the ApplicationHA Console and the virtual machine.    If it is stopped, type the following on the command prompt:

    net start xprtld
     
  • Verify that ports 14152, 14153, and 5634 are not blocked by a firewall.
     
  • Log out of the vSphere Client and then login again. Then, verify that the Symantec ApplicationHA plugin is installed and enabled.

 

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