Error Code details
V-338-1-2039
Severity: Warning 
Component: Virtual Infrastructure 
Message:
This message, its description, and solution, vary depending on the context. For more information on each message, see the description below.
Description:

The following table shows where to find the description and solution for each message.

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Could not get agent password

Solution 1

Invalid username or password for host

Solution 2

Could not contact host

Solution 3

Host is already part of the domain

Solution 4

Could not push credential to host

Solution 5

Could not determine Central Server (CS) hostname or IP

Solution 6

Host configuration failed

Solution 7

Managed host failed to communicate with Central Server

Solution 8

Error: time skew check failed: The Managed Host's clock is not synchronized with the central server clock by more than a tolerant amount

Solution 9

Registration with central server failed

Solution 10

Reporting with central server failed

Solution 11

 

 

Veritas solutions
Solution 1 Vote: [Useful] [Not useful]
Last Modified: 2012-08-14 18:58:57 PST
Platform: Generic
Release: Generic
Content:

Severity:

Critical

 

Description:
 

The agent password cannot be obtained from the Volume Operations Manager (VOM) Management Server. The password is used by the xprtld agents to communicate with each other, for example, between VOM Management Server and the Managed Host. This issue is critical because it may indicate a configuration problem on the VOM Management Server. 

 

Solution:
 

Contact Symantec Technical Support.

Solution 2 Vote: [Useful] [Not useful]
Last Modified: 2012-08-14 01:13:02 PST
Platform: Generic
Release: Generic
Content:

Severity:

 

Error

 

Description:

 

The username and password combination that is used to contact the Managed Host is not correct.

 

Solution:

 

Verify the username and password combination by doing either of the following:

 

  • For UNIX-based hosts, use Telnet or SSH.
     
  • For Windows hosts, use Remote Desktop.
Solution 3 Vote: [Useful] [Not useful]
Last Modified: 2012-08-14 19:04:01 PST
Platform: Generic
Release: Generic
Content:

Severity:

Error

 

Description:

The Managed Host agent (xprtld) cannot be reached from the Management Server. This error might be caused by the following reasons:

 

  • The host name for the Managed Host is not correct or the Host cannot be reached from the Management Server because of DNS issue or firewall problems.
     
  • The VOM Managed Host agent (xprtld) is not running on the Host. 
     
  • The VOM Managed Host package (the VRTSsfmh package) is not installed. 

 

Solution:

  1. Make sure that the host is pingable from the VOM Management Server.
     
  2. Make sure that the port 5634 is open on the host. Do either of the following:
  • Check if you can ping on port 5634 using Telnet.
     
  • Run the following command from the VOM Management Server: 

    VRTSsfmh_Installation_Directory/bin/xprtlc -l https://host_name:5634/world/getvitals
     
  1. Verify if VRTSsfmh is installed on the host.
     
  2. Verify if the xprtld process (for UNIX) or Veritas Storage Foundation Messaging Service (for Windows) is running on the host. 
Solution 4 Vote: [Useful] [Not useful]
Last Modified: 2012-08-20 18:51:29 PST
Platform: Generic
Release: Generic
Content:

Severity:

Error

 

Description:

The host is already added to the VOM Management Server.

 

Solution:

  1. Verify if the host is displayed under the Managed Host view in the user interface.
     
  2. If not, run the following command on the Management Server to see if the Managed Host is part of the domain.

    VRTSsfmh_Installation_Directory/bin/xprtlc -l https://localhost:5634/agent/domain/enum | grep host_name
  1. If the Managed Host is in the output, run vomgather on the Management Server and the Managed Host, and then send the logs to Symantec Support.

Note: If this problem occurs when you add the Managed Host using the agentless method, run vomgather on the Management Server only and send the logs to Symantec Technical Support.

Solution 5 Vote: [Useful] [Not useful]
Last Modified: 2012-08-20 18:51:14 PST
Platform: Generic
Release: Generic
Content:

Severity:

Critical

 

Description:

VOM Management server fails to push the service credential to the Managed Host during the “add host” operation.

 

Solution:

Collect the VOM-related logs and contact Symantec Technical Support.

Solution 6 Vote: [Useful] [Not useful]
Last Modified: 2012-08-20 18:51:02 PST
Platform: Generic
Release: Generic
Content:

Severity:

 

Panic

 

Description:

 

VOM Management server fails to read the configuration file which is used for adding a managed host to the domain during the “add host” operation. This error is a serious issue that indicates a Management Server configuration problem.

 

Solution:

 

Run vomgather on the Management Server and contact Symantec Technical Support.

Solution 7 Vote: [Useful] [Not useful]
Last Modified: 2012-08-14 00:45:55 PST
Platform: Generic
Release: Generic
Content:

Severity:

 

Critical

 

Description:

 

This error might occur during the “add host” operation that you invoke from the Management Server to add a host to the domain.

 

Solution:

 

Run vomgather on the Managed Host and contact Symantec Technical Support.

Solution 8 Vote: [Useful] [Not useful]
Last Modified: 2012-08-14 00:45:03 PST
Platform: Generic
Release: Generic
Content:

Severity:

 

Error

 

Description:

 

The Managed Host that you try to add cannot connect to the Management Server.

 

Solution:

 

The solutions are different depending on the reasons that cause the problem.

 

  • Verify if the Managed Host can ping the Management Server.
     
  • Verify if Port 5634 is opened bi-directionally to make sure that the two-way communication is set up between the Managed Host and Management Server.
     

If the xprtld agent on the Central Server has crashed or is not running during the process of adding host, run vomgather to collect the logs and contact Symantec Technical Support. 

Solution 9 Vote: [Useful] [Not useful]
Last Modified: 2012-08-14 00:37:56 PST
Platform: Generic
Release: Generic
Content:

Severity:

 

Error

 

Description:


The time on the Managed Host is not synchronized with the Management Server by more than 90 minutes.

 

Solution:

  1. Update the clock of the Managed Host.
     
  2. Add the Managed Host to the Management Server.
Solution 10 Vote: [Useful] [Not useful]
Last Modified: 2012-08-14 00:36:17 PST
Platform: Generic
Release: Generic
Content:

Severity:

 

Error

 

Description:


The Managed Host cannot register to the Management Server.

 

Solution:

 

Run vomgather on the Managed Host and contact Symantec Technical Support.

Solution 11 Vote: [Useful] [Not useful]
Last Modified: 2012-08-14 01:16:48 PST
Platform: Generic
Release: Generic
Content:

Severity:
 

Critical

 

Description:
 

The Managed Host cannot connect to the Management Server.

 

Solution:
 

Run vomgather on the Managed Host and contact Symantec Technical Support.

 

User solutions
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