Error Code details
V-378-1312-1124
Severity: Error 
Component: Data Insight 
Message:
DataInsightFpolicy service cannot get filer version of %1.
Description:

The Data Insight fpolicy server gets the Netapp filer version number before registering for events. This is required to decide which type of events it must register for. The application programming interface (API) call to get the Netapp version number might fail in certain circumstances which prevents Data Insight fpolicy server to register with the filer. The possible causes are:
 

  •     Network connectivity issues between the Data Insight fpolicy server and Netapp filer.
     
  •     Data Insight fpolicy service credentials may not be appropriate or the password may be incorrect.
     
  •     If the filer version is not >= 7.0 and <= 8.0.

 

Veritas solutions
Solution 1 Vote: [Useful] [Not useful]
Last Modified: 2014-03-14 00:25:45 PST
Platform: Generic
Release: Generic
Content:
  1. Verify if the filer can ping the Data Insight fpolicy server machine using IP, the short name, and the fully-qualified host name.
     
  2. Verify if Data Insight fpolicy server machine can ping the filer using IP, the short name and the fully-qualified host name.
     
  3. Add entries in the hosts file on the Data Insight fpolicy server machine or filer.
     
  4. Verify the credentials by mapping a share from the filer on the Data Insight fpolicy server machine.
     
  5. In case Data Insight fpolicy service runs on Windows 2008 computer, set the local security policies.
     
  6. Refer to fpolicyd.log file for more detailed messages and error codes.

 

User solutions
No user solutions yet.

 

Read and accept Terms of Service