SORT

Veritas™ Services and Operations Readiness Tools (SORT)

Error Code details
V-378-1312-220
Severity: Warning 
Component: Data Insight 
Message:
Index error files present for filer . Or Index error files present for web application .
Description:

This warning message is displayed when a Data Insight Indexer node fails to process the scan and the audit files it receives from a Collector node. The Indexer node moves the unprocessed scan and the audit files  to the following location on the Indexer node:
 

data_directory/indexer/err/.
 

For a Windows Indexer, the default location of data directory is C:\DataInsight\data.
 

For Linux Indexer, the default location of the directory is /DataInsight/data.

 

Veritas solutions
Solution 1 Vote: [Useful] [Not useful]
Last Modified: 2015-08-08 00:06:19
Platform: Generic
Release: Generic
Content:

Technical Support must investigate the relevant evidence to know the root cause.
 

To collect the relevant logs and evidence:
 

  1. From the Data Insight Management Console, navigate to:
    • In case of a file server, Settings > Filer.
       
    • In case of a web application, Settings > SharePoint Web Applications.
       
  2. On the listing page, locate the filer or the web application that is mentioned in the warning message.
     
  3. Click Select Action > Download Logs for the filer or the web application that you want to troubleshoot.
     
  4. On the Download Logs pop-up, select Error files.
     
  5. Click OK. Data Insight downloads the Indexer log files along with the relevant scan or audit files to a compressed folder.
     
  6. Send the compressed folder to Technical Support for further analysis.