SORT

Veritas™ Services and Operations Readiness Tools (SORT)

Error Code details
V-378-1312-222
Severity: Error 
Component: Data Insight 
Message:
Error rehashing index for share <share name> at <index directory where the file hash failed> Or Error rehashing index for site collection <site collection name> at <index directory where the file hash failed>
Description:

This error message is displayed in the commd log when the indexing of files and directories fails for a particular index folder. The error may also occur due to inconsistencies present in the index database. You may also observe this error because your Indexer node has low disk space.

 

Veritas solutions
Solution 1 Vote: [Useful] [Not useful]
Last Modified: 2015-08-12 02:01:49
Platform: Generic
Release: Generic
Content:

Perform the following steps to resolve the error:
 

  1. Determine the Indexer node that is serving the share or the site collection mentioned in the error message.
     
  2.  Check if the index database returns proper output for file-hashes by executing the following command from the Indexer node:

    idxreader -i location_of_the_index_database_for_the share_or_site_collection --filehash

     
  3. If the index database is in good condition, check the index log of the particular share or site collection to find out the cause of the failure. You can find the index logs in the following location of the Indexer:  The index log for a particular share or a site collection is represented as:  index-ID_of_the_share_or_site_collection.log To view the ID of a share or site collection:
    • For Windows based Indexers: installation directory\log\indexer\ Typically, the installation directory can be found at C:\Program Files\Symantec\DataInsight.
       
    • For Linux based Indexers: /installation directory/DataInsight/log. Typically, the installation directory can be found at /opt/.
       
    • From the  Data Insight Management Console navigate to: Settings>Filers or Settings>Web applications.
       
    • Click the filer or the web application name which contains the share or the site collection.
       
    • Click Monitored Shares or Monitored site collections.
       
    • The ID is hidden by default. Hover your mouse pointer over any column header. Click the down arrow. From the drop-down menu, select ID.
       

If your Indexer is running out of disk space add extra storage to the Indexer or consider migrating the indexes to a new Indexer with more storage.