SORT

Veritas™ Services and Operations Readiness Tools (SORT)

Error Code details
V-378-1312-223
Severity: Error 
Component: Data Insight 
Message:
Error updating activity index for share <share name> at <index directory where activity index failed> Or Error updating activity index for site collection <site collection name> at <index directory where activity index failed>
Description:

This error message is displayed in the commd log when the generation of activity index of particular index folder fails. The error may also occur due to inconsistencies present in the index database or in the segment file. You may also observe this error because your Indexer node has low disk space.

 

Veritas solutions
Solution 1 Vote: [Useful] [Not useful]
Last Modified: 2015-08-12 00:30:39
Platform: Generic
Release: Generic
Content:

Perform the following steps to resolve the error:

  1. Determine the Indexer node that is serving the share or the site collection mentioned in the error message.
     
  2. Using the command line interface of the Indexer node, navigate to the following directory: installation_directory\bin. Typically for a Windows Indexer, the installation directory can be found at C:\Program Files\Symantec\DataInsight. Typically for a Linux Indexer, the installation directory can be found at /opt/.
     
  3.  Check if the existing activity index returns proper output by executing the following command:

    activityidx -i location_of_the_activity_index_for_the share_or_the_site_collection

    Note:     The activityidx command requires you to specify the -r or -w or -c switches. To know the details about the options for these switches, use the command line help.
  1. If the activity index is in good condition, check the activityidx log of the particular share or site collection to find out the cause of the failure. You can find the index logs in the following location of the Indexer: The index log for a particular share or a site collection is represented as: index-ID_of_the_share_or_the_site_collection.log To view the ID of a share or a site collection:

    • For Windows based Indexers: installation_directory\log\indexer\
       
    • For Linux based Indexers: /installation_directory/DataInsight/log
       
    • From the  Data Insight Management Console navigate to: Settings>Filers or Settings>Web applications.
       
    • Click the filer or the web application name which contains the share or the site collection.
       
    • Click Monitored Shares or Monitored site collections.
       
    • The ID is hidden by default. Hover your mouse pointer over any column header. Click the down arrow. From the drop-down menu, select ID.

If your Indexer is running out of disk space add extra storage to the Indexer or consider migrating the indexes to a new Indexer with more storage.