Error Code details
Severity: Error 
Component: Data Insight 
Active Directory scan failed. Please check log file 'adcli.log' for details.

This message is displayed on the Data Insight Events page on the Data Insight Management Console when the Data Insight management server fails to scan any of the Active Directory domains added to it. Possible causes for this error are:

  • Invalid credentials or credentials without the required privileges to scan the Active Directory domains.
  • Incorrect Domain Controller IP address specified while adding the Active Directory domain to Data Insight.
  • Data Insight services are stopped due to some reason. For example, during an upgrade of Data Insight, if an Active Directory scan is in progress, stopping the services results in a failed scan.


Veritas solutions
Solution 1 Vote: [Useful] [Not useful]
Last Modified: 2014-10-02 03:06:47 PST
Platform: Windows Server 2003 (x86-64), Windows Server 2003 (IA-64), Windows Server 2003 (x86-32), Windows Server 2008 (x86-64), Windows Server 2008 (IA-64), Windows Server 2008 (x86-32), Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Release: Generic

To determine the exact cause of the failure:

  1. Make sure that the Scanner credentials specified in Data Insight for scanning Active Directory domains are correct, and the connection test succeeds in Data Insight.
  2. Verify that the Domain Controller IP address is correct and that you can connect to the Domain Controller from the management server. 
  3. If the Data Insight Communication service was restarted at any point, make sure that the service is running and try scanning the Active Directory domain again. 
  4. Check if the entries in the adcli.log file indicate the cause of the error. Check if the command log is located at the same location as the adcli.log. The file is present in the DataInsightInstalldir\log folder. By default, the install directory is C:\program Files\ Symantec\DataInsight.


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