Description: This message is displayed when you try to add a host into a Veritas Operations Manager (VOM) central server's domain, and the operation fails. Either the host was not discovered or the host details were not reported properly.
This solution is applicable to VOM Release 3.X to 5.0.
Solution:
1. Check the status of xprtld process and Database server on the Management server with the following commands:
For Unix:
/opt/VRTSsmfcs/bin/vomsc --status
For Windows:
\Program Files\Veritas\VRTSsfmcs\bin\vomsc –status
2. Check for reporting failure messages on the managed host in the mh.log under HOST family in:
UNIX: /var/opt/VRTSsfmh/HOST/log/mh.log
Windows: %ProgramData%\Symantec\VRTSsfmh\HOST\log\mh.log
3. Start the required xprtld and db services using the following commands:
For UNIX:
/opt/VRTSsfmcs/bin/vomsc --start xprtld
/opt/VRTSsfmcs/bin/vomsc --start db
For Windows:
\Program Files\Veritas\VRTSsfmcs\bin\vomsc --start xprtld
\Program Files\Veritas\VRTSsfmcs\bin\vomsc --start db
4. If you find either xprtld or databaserver is down, start the services and re-add the host to the management server.
5. If it doesn’t work, contact Veritas Technical Support. You need to gather vomgather logs from the managed host and logs in the following folder from the VOM Management Server:
UNIX : /var/opt/VRTSsfmcs/logs
Windows : %ProgramData%\Symantec\VRTSsfmcs\logs
See http://www.symantec.com/docs/TECH199426 to know how to gather vomgather logs.