Error Code details
V-383-1-2039
Severity: Error 
Component: Operations Manager 
Message:
The text of this UMI varies depending on the context. For more information on each message, see the description below.
Description:

The following table shows where to find the description and solution for each message.

For this information on this message …

See …

Remote Host has SF installed. Please add Remote Host using Agent

Solution 1

Add host verification failed. Partial host information will be cleaned up.

Solution 2

Invalid username or password for host

Solution 3

 

 

Veritas solutions
Solution 1 Vote: [Useful] [Not useful]
Last Modified: 2014-05-30 06:39:04 PST
Platform: Generic
Release: Generic
Content:

Description: This message is displayed when you try to agentlessly configure a host in Veritas Operations Manager (VOM). The operation fails because the host has Veritas Storage Foundation or the VOM host component installed.

This error applies to VOM 4.0 Release Update (RU) 1 and later.

 

Solution:  Configure the host using the agent in VOM.

See http://www.symantec.com/docs/HOWTO64517 for more information.

Solution 2 Vote: [Useful] [Not useful]
Last Modified: 2014-05-28 05:52:14 PST
Platform: Generic
Release: Generic
Content:

Description: This message is displayed when you try to add a host into a Veritas Operations Manager (VOM) central server's domain, and the operation fails. Either the host was not discovered or the host details were not reported properly.

 

This solution is applicable to VOM Release 3.X to 5.0.

 

Solution:

1. Check the status of xprtld process and Database server on the Management server with the following commands:


For Unix:
     /opt/VRTSsmfcs/bin/vomsc --status
For Windows:
    \Program Files\Veritas\VRTSsfmcs\bin\vomsc –status

 

2. Check for reporting failure messages on the managed host in the mh.log under HOST family in:


UNIX: /var/opt/VRTSsfmh/HOST/log/mh.log
Windows: %ProgramData%\Symantec\VRTSsfmh\HOST\log\mh.log

 

3. Start the required xprtld and db services using the following commands:


For UNIX:
      /opt/VRTSsfmcs/bin/vomsc --start xprtld
      /opt/VRTSsfmcs/bin/vomsc --start db

 
For Windows:
      \Program Files\Veritas\VRTSsfmcs\bin\vomsc --start  xprtld
      \Program Files\Veritas\VRTSsfmcs\bin\vomsc --start  db

 

4. If you find either xprtld or databaserver is down, start the services and re-add the host to the management server.
 

5. If it doesn’t work, contact Symantec Technical Support. You need to gather vomgather logs from the managed host and logs in the following folder from the VOM Management Server:


UNIX : /var/opt/VRTSsfmcs/logs
Windows : %ProgramData%\Symantec\VRTSsfmcs\logs

See http://www.symantec.com/docs/TECH199426 to know how to gather vomgather logs.

Solution 3 Vote: [Useful] [Not useful]
Last Modified: 2014-05-28 05:56:23 PST
Platform: Red Hat Enterprise Linux 5 (x86-32), Red Hat Enterprise Linux 5 (x86-64), Red Hat Enterprise Linux 5 (POWER)
Release: Generic
Content:

Description: This message is displayed when you use the Storage Foundation Manager (SFM) 2.0 GUI to add new host in SFM.

Solution: You can add the host to the domain without the user name and password with the gendeploy.pl utility.

On the SFM manager server, enter:

# cd to /opt/VRTSsfmh/bin

# ./gendeploy.pl -- out deploy.pl

 

On the managed host server, enter:

# scp root@servername:/opt/VRTSsfmh/bin/deploy.pl
# chmod +x deploy.pl
# ./deploy.pl


Note: You must have the VRTSsfmh package installed on the managed host (server to be added).


For more information, see http://www.symantec.com/docs/TECH71155.
 

 

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