SORT

Veritas™ Services and Operations Readiness Tools (SORT)

Error Code details
V-39-53245-32
Severity: Error 
Component: Enterprise Administrator 
Message:
Could not connect to database. Database may not be running.
Description:

This error occurs when using a browser to login to Veritas Operations Manager (VOM). This happens because the VOM Graphical User Interface (GUI) is unable to contact the database server.
 

This issue was found on a VOM Central Server, but will likely affect any VOM environment on any supported Unix platform. For example, this may occur during an upgrade or a restore of a 3.x environment to a 4.x server.

 

Veritas solutions
Solution 1 Vote: [Useful] [Not useful]
Last Modified: 2012-06-25 18:05:34
Platform: Solaris 10 (SPARC), Solaris 10 (x86-64)
Release: Generic
Content:

To resolve this issue, try one or more of the following solutions:
 

  • Validate the port number VOM uses to interface to the local database (not a network port).

    This port is contained in the configuration file:

    /var/opt/VRTSsfmcs/conf/sfmdb.in

    Verify that the port number is 5636 in the following line. (This line wraps.)

    connectionurl=jdbc:jamon:sybase:Tds:localhost:5636?servicename=SFMdb3?jamonrealdriver=com.sybase.jdbc3.jdbc.SybDriver

 

  • Validate the port number used by the local database (not a network port).

    This port is contained in the configuration file:

    /opt/VRTSsfmcs/config/adm/db_common_11.sh

    Validate the following line:

    SERVER_PORT=5636

 

  • Restart the database server. Run the following commands:

    # /opt/VRTSsfmcs/config/adm/vxsfmcsdb stop

    (You may have to use the stop_force option.)

    # /opt/VRTSsfmcs/config/adm/vxsfmcsdb start

    To check the status of database, run the following command:

    # /opt/VRTSsfmcs/config/adm/vxsfmcsdb status