SORT

Veritas™ Services and Operations Readiness Tools (SORT)

Error Code details
V-97-1-12402
Severity: Information 
Component: Cluster Server One 
Message:
System %s is alive but client daemon is not connected
Description:

This message appears when the Policy Master has lost contact with the VCS One client daemon (vcsoneclientd) running on the specified node. The node itself, however, is alive because it has responded to ICMP pings from the Policy Master.

 

Veritas solutions
Solution 1 Vote: [Useful] [Not useful]
Last Modified: 2009-12-02 01:37:52
Platform: Generic
Release: Generic
Content:

To address this issue, perform the following steps:

  1. Log on to the node specified in the message.
     
  2. Check the health of vcsoneclientd by entering the following command:

    ps -ealf | grep vcsoneclientd
     
  3. Make sure that you see the following two processes in the command output:

    vcsoneclientd.bin
    vcsoneclientd.bin –shadow

    If you do not see these two processes in the output, kill the vcsoneclientd process and restart it using the following command:

    /opt/VRTSvcsone/bin/vcsoneclientd
     
  4. If the problem persists after you restart vcsoneclientd, check that the PM_IPS entry in the /etc/VRTSvcsone/vcsone.conf file is correct. The entry should be the Policy Master IP address and port.
     
  5. Make sure that you can ping the IP address from this node.
     
  6. If the PM_IPS entry in the /etc/VRTSvcsone/vcsone.conf file is not correct, correct it and restart the vcsoneclientd process, using the following command:

    /opt/VRTSvcsone/bin/vcsoneclientd
     
  7. If the problem still persists, contact Veritas support.