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Release type: | Hot Fix |
Release date: | 2015-08-03 |
OS update support: | None |
Technote: | None |
Documentation: | None |
Popularity: | 473 viewed downloaded |
Download size: | 4.57 MB |
Checksum: | 323150693 |
Data Insight 4.5 On Linux
Data Insight 4.5 On Windows 32-bit Data Insight 4.5 On Windows 64-bit |
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3804841, 3805633
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Date: 2015-08-03 OS: Windows, Linux Etrack Incidents: Errors/Problems Fixed: 3805633, 3804841 3805633 - Large .dmp files pointing to report.exe 3804841 - IndexCheckJob failed. One or more database were found to be corrupt. Applies to: Data Insight Management Server node and all Indexer nodes. Install/Uninstall Instructions: Apply this hotfix to Data Insight Management Server node and all Indexer nodes. This hotfix can be applied to Data Insight version 4.5.3 only. FILE AFFECTED BY THIS PATCH: Windows: INSTALL_ROOT\DataInsight\bin\idxwriter.exe INSTALL_ROOT\DataInsight\bin\mindexer.dll INSTALL_ROOT\DataInsight\bin\policies_report.dll INSTALL_ROOT\DataInsight\pdb\idxwriter.pdb INSTALL_ROOT\DataInsight\pdb\mindexer.pdb INSTALL_ROOT\DataInsight\pdb\policies_report.pdb INSTALL_ROOT\DataInsight\tomcat\webapps\ROOT\WEB-INF\classes\com\symc\matrix\commd\ConfigServlet*.class INSTALL_ROOT\DataInsight\tomcat\webapps\ROOT\WEB-INF\classes\com\symc\matrix\commd\scheduler\IndexWriter*.class INSTALL_ROOT\DataInsight\tomcat\webapps\ROOT\WEB-INF\classes\com\symc\matrix\util\ConfigUtils*.class INSTALL_ROOT\DataInsight\tomcat\webapps\ROOT\WEB-INF\classes\com\symc\matrix\util\IndexUtils*.class INSTALL_ROOT\DataInsight\tomcat\webapps\ROOT\WEB-INF\classes\com\symc\matrix\util\events\events.properties INSTALL_ROOT\DataInsight\tomcat\webapps\ROOT\WEB-INF\classes\com\symc\matrix\util\events\EventType.class Linux: INSTALL_ROOT/bin/idxwriter INSTALL_ROOT/lib/libmindexer.so INSTALL_ROOT/lib/libpolicies_report.so INSTALL_ROOT/tomcat/webapps/ROOT/WEB-INF/classes/com/symc/matrix/commd/ConfigServlet*.class INSTALL_ROOT/tomcat/webapps/ROOT/WEB-INF/classes/com/symc/matrix/commd/scheduler/IndexWriter*.class INSTALL_ROOT/tomcat/webapps/ROOT/WEB-INF/classes/com/symc/matrix/util/ConfigUtils*.class INSTALL_ROOT/tomcat/webapps/ROOT/WEB-INF/classes/com/symc/matrix/util/IndexUtils*.class INSTALL_ROOT/tomcat/webapps/ROOT/WEB-INF/classes/com/symc/matrix/util/events/events.properties INSTALL_ROOT/tomcat/webapps/ROOT/WEB-INF/classes/com/symc/matrix/util/events/EventType.class By default, value of INSTALL_ROOT on Windows is "C:\Program Files\Symantec". value of INSTALL_ROOT on Linux is "/opt". NOTE: Please keep a backup of the files you are about to patch. This will be required in case you want to rollback the patch. Steps: Log into Data Insight Management Server and Indexer nodes and perform the following steps: 1. Stop Data Insight services: For Windows : From the command prompt, issue the following command: net stop DataInsightWatchdog net stop DataInsightWeb net stop DataInsightHttpd net stop DataInsightComm net stop DataInsightConfig For Linux : From the command prompt, issue the following command: service DataInsightWatchdog stop service DataInsightComm stop service DataInsightConfig stop 2. For Windows : Take a backup of entire bin, pdb and tomcat folders under the install location. For Linux : Take a backup of entire bin folder under the install location. 3. Unzip the patch files to a temporary folder. In this folder, locate the "patches" folder. This folder contains binaries for 32bit and 64bit Windows operating System and linux operating system RHEL5 and RHEL6. Files provided in the patch are in the same directory hierarchy as those present on your system at "INSTALL_ROOT\DataInsight". Example: If you unzip hotfix to C:\temp, it will create the following folders under C:\temp: C:\TEMP\ +---README +---patches +---linux +---RHEL5 +-------bin +-------lib +-------tomcat +---RHEL6 +-------bin +-------lib +-------tomcat +---windows +---32bit +-------bin +-------pdb +-------tomcat +---64bit +-------bin +-------pdb +-------tomcat 4. Copy the patch files to the install directory. For example, if you are patching a 64 bit Windows server installed at "C:\Program Files\Symantec\DataInsight", copy entire contents under "C:\temp\patches\windows\64bit" to "C:\Program Files\Symantec\DataInsight", replacing the original files with those from the patch. For linux, simply copy the contents of RHEL5\bin, RHEL5\lib, RHEL5\tomcat or RHEL6\bin, RHEL6\lib, RHEL6\tomcat folder to INSTALL_ROOT/DataInsight/bin, INSTALL_ROOT/DataInsight/lib and INSTALL_ROOT/DataInsight/tomcat folders respectively. Also change executable permissions as required. 5. Start Data Insight services: For Windows: From the command prompt, issue the following command: net start DataInsightConfig net start DataInsightComm net start DataInsightHttpd net start DataInsightWeb net start DataInsightWatchdog For Linux: From the command prompt, issue the following command: service DataInsightConfig start service DataInsightComm start service DataInsightWatchdog start Additional Notes: 1. Apply this hotfix to Data Insight 4.5.3 only. 2. After applying this hotfix, perofrm following additional steps to resolve issue mentioned in Etrack # 3804841 a. Log on to Management Server node and Indexer Nodes which are having "Page 18 Never used" error in IndexCheckJob output. b. On command prompt, go to INSTALL_ROOT\DataInsight\bin folder and run following command. indexcli -V This will schedule all MSUs for vacuuming the index.db in turn taking care of the above error. After all MSUs have been processed, next run of IndexCheckJob should not have above error. |
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