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cloudpoint-ubuntu1604_x86_64-2.1.2_HF2
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 Basic information
Release type: P-patch
Release date: 2019-02-18
OS update support: None
Technote: None
Documentation: None
Popularity: 120 viewed    8 downloaded
Download size: 1.88 GB
Checksum: 3621902389

 Applies to one or more of the following products:
CloudPoint 2.1.2 On Ubuntu 16.04 x86-64

 Obsolete patches, incompatibilities, superseded patches, or other requirements:
None.

 Fixes the following incidents:
3943759

 Patch ID:
None.

 Readme file  [Save As...]
                          * * * READ ME * * *
                 * * * Veritas CloudPoint 2.1.2.7546 * * *
                         * * * Hot Fix 2 * * *
                         Patch Date: 2019-02-15


This document provides the following information:

   * PATCH NAME
   * OPERATING SYSTEMS SUPPORTED BY THE PATCH
   * BASE PRODUCT VERSION FOR THE PATCH
   * SUMMARY OF INCIDENTS FIXED BY THE PATCH
   * DETAILS OF INCIDENTS FIXED BY THE PATCH
   * INSTALLING THE PATCH
   * KNOWN ISSUES
   * NOTE


PATCH NAME
----------
Veritas CloudPoint 2.1.2.7546 Hot Fix 2


OPERATING SYSTEMS SUPPORTED BY THE PATCH
----------------------------------------
Ubuntu 16.04 x86-64
RHEL 7.5


BASE PRODUCT VERSION FOR THE PATCH
-----------------------------------
   * Veritas CloudPoint 2.1.2


SUMMARY OF INCIDENTS FIXED BY THE PATCH
---------------------------------------
Patch 2.1.2.7546
C3PM-13040 : (C3PM-13041) Allow install when rootfs is mounted in non shared mode

Patch 2.1.2.7545:
C3PM-12968 : (C3PM-12970) CloudPoint with Proxy Support

DETAILS OF INCIDENTS FIXED BY THE PATCH
--------------------------------------------
This patch fixes the following JIRA incidents:

*C3PM-13040 (Tracking ID: C3PM-13041)

SYMPTOM: When using Amazon Linux AMI 2018.03 as the CloudPoint host, the deployment fails due to "Configuration Failed. Error Details: Failed to start flexsnap-vic."
This occurs because the rootfs or / shared subtree operation is set to private.
findmnt / -o TARGET, PROPAGATION
TARGET PROPAGATION
/ private
This appears to be a docker limitation when trying to mount a volumes with the shared docker option.

DESCRIPTION:
CloudPoint deployment fails if mount propagation is not set as shared on host. In such case, vic and onhostagent containers fail to start during deployment due to insufficient mount priviledge.

RESOLUTION:
Allow CloudPoint installation with specific parameter if user wants to continue and disable indexing & classification features

*C3PM-12968 (Tracking ID: C3PM-12970)
SYMPTOM: 
Plugin configuration in CloudPoint within Proxy environment fails with stack below:
HTTPSConnectionPool(host='sts.amazonaws.com', port=443): Max retries exceeded with
url: / (Caused by ConnectTimeoutError(<botocore.awsrequest.AWSHTTPSConnection object at 0x7f2f9199f550>,
'Connection to sts.amazonaws.com timed out. (connect timeout=60)'))

DESCRIPTION:
CloudPoint is installed on EC2 instance which is in private network and it is communicating outside through the proxy server. 
Agent containers are unaware about proxy settings, so the communication with cloud services fail.

RESOLUTION:
CloudPoint containers would start with these proxy env variables set.
When a new plugin is added, new agent container will get spawned with these environment variables set and would be able to communicate with cloud plugins through proxy.
User needs to pass all 3 below variables with respective values in the CloudPoint installation command,
VX_HTTP_PROXY
VX_HTTPS_PROXY
NO_PROXY

INSTALLING THE PATCH
--------------------
I. Before patching:
  1. Contact Veritas Technical Support for this Hot Fix.
  2. Untar the Hot Fix file to a CloudPoint host.
  3. Run the following commands to load the patch.
    # docker load -i <veritas-cloudpoint-img.gz>
    # docker run --rm -it -v /cloudpoint:/cloudpoint -v /var/run/docker.sock:/var/run/docker.sock veritas/flexsnap-cloudpoint:2.1.2.7546 load
  4. Ensure that there are no protection policy snapshots or other operations in progress.
     Estimate the patching time will be 15 minutes to an hour.
  5. Log out from the CloudPoint UI.
  6. Run the following command as root to stop CloudPoint.
    # docker run --rm -it -v /cloudpoint:/cloudpoint -v /var/run/docker.sock:/var/run/docker.sock veritas/flexsnap-cloudpoint:2.1.2.7542 stop

II. Patching:
	Run the following command as root.
    # Check rootfs mount propagation on the CloudPoint host using "findmnt -o TARGET, PROPAGATION -n /"
    # If above command return mount propagation other than 'shared' then run following command for installation
	docker run --rm -it -e SKIP_SHARED_MNT=Yes -v /cloudpoint:/cloudpoint -v /var/run/docker.sock:/var/run/docker.sock veritas/flexsnap-cloudpoint:2.1.2.7546 install
        Else run following command
    	docker run --rm -it -v /cloudpoint:/cloudpoint -v /var/run/docker.sock:/var/run/docker.sock veritas/flexsnap-cloudpoint:2.1.2.7546 install

    # Run the following command as root when you want to setup CloudPoint with Proxy Environment.
        docker run -it --rm -v /cloudpoint:/cloudpoint -e VX_HTTP_PROXY=<http_proxy_value> -e VX_HTTPS_PROXY=<https_proxy_value> -e VX_NO_PROXY=<no_proxy_value> -v /var/run/docker.sock:/var/run/docker.sock veritas/flexsnap-cloudpoint:2.1.2.7546 install

III. After patching:
  1. Refresh your web broswer and log in to the CloudPoint UI.
  2. Verify the CloudPoint version. Click on Settings and select About. The following information should show up.
    Current Version: 2.1.2.7546
  3. Verify the CloudPoint data.

KNOWN ISSUES
-----------
N/A


NOTE
----
1. Roll back to the previous version if needed.
  a. Log out from the CloudPoint UI.
  b. Run the following commands as root.
    # docker run --rm -it -v /cloudpoint:/cloudpoint -v /var/run/docker.sock:/var/run/docker.sock veritas/flexsnap-cloudpoint:2.1.2.7546 stop
    # docker run --rm -it -v /cloudpoint:/cloudpoint -v /var/run/docker.sock:/var/run/docker.sock veritas/flexsnap-cloudpoint:2.1.2.7546 uninstall
    # docker run --rm -it -v /cloudpoint:/cloudpoint -v /var/run/docker.sock:/var/run/docker.sock veritas/flexsnap-cloudpoint:2.1.2.7542 install
2. The previous version(s) of Docker container images are not removed. You can remove them to save your CloudPoint instance disk space.



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