Basic information
Release type: Hot Fix
Release date: 2009-08-19
OS update support: None
Technote: 328778 - The 64-bit version of the Storage Foundation for Windows High Availability (SFW-HA) 5.1 Microsoft System Center Operations Manager (SCOM) 2007 MOMHelper.exe utility fails to initialize properly.
Documentation: None
Popularity: 600 viewed    19 downloaded
Download size: 985.08 KB
Checksum: 1755288930

 Applies to one or more of the following products:
Cluster Server 5.1 On Windows 32-bit
Cluster Server 5.1 On Windows x64
Storage Foundation HA 5.1 On Windows 32-bit
Storage Foundation HA 5.1 On Windows x64

 Obsolete patches, incompatibilities, superseded patches, or other requirements:

 Fixes the following incidents:

 Patch ID:

Readme file
Date: 2009-07-21
OS: Windows
OS Version: 2003
Etrack Incidents: 1751756
Errors/Problems Fixed:
This private includes a fix to the MOMHelper.EXE for Management Server and the VCS MANAGEMENT PACK FOR SCOM 2007. 
The 64-bit MOMHelper.exe running on a Management Server gave an application error "The application failed to initialize properly (0x0000007b)". 
When this 64-bit MOMHelper.exe was replaced with its 32-bit version, it generated an event in the event viewer, stating 
"System.BadImageFormatException: An attempt was made to load a program with an incorrect format."
Fixes Applied for Products:
Veritas Storage Foundation and High Availability Solutions 5.1 for Windows
Veritas Cluster Server for Windows 5.1
Install/Uninstall Instructions:
1. Download and extract the private zip file to a temporary location on your Management Server. See the table below to determine the file you must download:
       | Operating System | Name of Private File to Download   |
       | Windows x86      | |
       | Windows X64      | |
Each .zip file contains the following file:
       | Name of the file       | New Version number     |
       | MOMHelper.exe          |           | 
       |     |             | 
2. Stop the Operations Manager Health service on the Management Server, using the following command:
   net stop HealthService
3. Copy the extracted file, MOMHelper.exe, to  %Programfiles%SymantecMOMUtilsOpsMgr2007 directory. 
4. Start the Operations Manager Health service on the Management Server, using the following command:
   net start HealthService
5. Import management pack.
6. Specify RunAs Account for MOMHelper profile, if Management Server Action account does not have access to update MOM server using MOM SDK.
	- Create a Run As Account for user which has access to update MOM Server using MOM SDK. You can also use the local system account the as Run As Account. 
	- In the Administration pane, expand Security, and click on Run As Profiles. The results pane displays all profiles that exists on the management server. 
	- In the Results pane, Right click MOMHelper profile and select Properties to open the properties dialog. 
	- Click Run As Accounts Tab to select the run as Accounts for MOMHelper profile. 
	- Click New and specify the Run As Account for all Management servers, that manage the VCS Cluster nodes. 
	- Click OK to apply the changes and close the dialog.
After the import is successful, the VCS management pack starts monitoring the VCS components.
Note that, this Private is a supported fix that has not been fully regression tested. It must thus be applied only to the systems on which the issue is faced.
For other situations, we recommend that you wait for the next Service Pack that will contain this fix. Contact Symantec Technical Support for more information.
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