Date: 2010-02-09
OS: Windows
OS Version: Windows 2003, Windows 2008
Packages:  vibmaads.sys
Etrack Incidents:  1927505

Errors/Problems Fixed: Disks in IBM DS8000 arrays are disappeared after 
installing SFW 5.1 SP1 with DMP DSM

Fixes Applied for Products: SFW 5.1 SP1

Install/Uninstall Instructions: This package contains the following 
self-extracting files. Each file is the hotfix for a specific processor 
architecture and operating system version. Choose the appropriate file 
for your computer's configuration.


Operating System		Platform	File Name
-------------------------------------------------------------------------------------------
Microsoft Windows Server 2003	IA64		Hotfix_5_1_10003_553_1927505_w2k3_ia64.exe	
Microsoft Windows Server 2003	x64		Hotfix_5_1_10003_553_1927505_w2k3_x64.exe
Microsoft Windows Server 2003	x86		Hotfix_5_1_10003_553_1927505_w2k3_x86.exe
Microsoft Windows Server 2008	IA64		Hotfix_5_1_10003_553_1927505_w2k8_ia64.exe
Microsoft Windows Server 2008	x64		Hotfix_5_1_10003_553_1927505_w2k8_x64.exe
Microsoft Windows Server 2008	x86		Hotfix_5_1_10003_553_1927505_w2k8_x86.exe


Extract the hotfix
==================

The hotfix can be extracted from a file in one of two ways:

* Method 1
  Double-click the hotfix. The hotfix will be extracted and the install 
  wizard will automatically start and guide you through the installation 
  after the extraction has completed.

* Method 2
  Save your selected file to a local folder and then extract the hotfix 
  with the /x option.  For example, enter the command in the c:\tmp 
  directory

  c:\tmp>Hotfix_5_1_10003_553_1927505_w2k8_x64.exe /x
  
Hotfix files will be extracted to "Hotfix_5_1_10003_553_1927505" folder at:

on 32-bit system: "%CommonProgramFiles%\Veritas Shared\WxRTPrivates"
on 64-bit system: "%CommonProgramFiles(x86)%\Veritas Shared\WxRTPrivates"

Install the hotfix
==================

Refer to README.RTF file in "Hotfix_5_1_10003_553_1927505" folder for details on installation 
options for the hotfix.

To install the hotfix on Widows 2003 servers, Microsoft Core XML Services 
(MSXML) 6.0 need to be installed first. Please download and install 
MSXML 6.0 before installing the hotfix.  Refer to the following link 
for more information:

http://www.microsoft.com/downloads/details.aspx?FamilyId=993c0bcf-3bcf-
4009-be21-27e85e1857b1&displaylang=en

Microsoft posted service pack and/or security updates for Core XML 
Services 6.0.  Please contact Microsoft or refer to Microsoft web-site to 
download and install latest updates to Core XML Services 6.0.

Additional Notes: 

Contents

1. Overview
2. Resolution
3. Before you begin
4. Installing the hotfix
     - GUI Install
     - Command Line Install
     - Additional Notes
5. Disclaimer

1. Overview

This hotfix resolves the following problem:

  * Disks in IBM DS8000 arrays are disappeared after installing SFW 5.1 SP1 with DMP DSM. 

  Details: VIBMAADS DMP DSM tries to claim the array as ALUA array if VIBMAADS is detecting 
  ALUA information from the disk.  If VIBMAADS fails to claim ALUA due to DMP DSM claim routines,
  MS MPIO will not create the disk because there is no DSM claiming the disk.
  
  

2. Resolution   


   * If one of the routine to claim ALUA array is failing, DMP DSM should go back and claim the IBM
   DS8000 disks the same way that IBM DS800 has been supported in the previous release of DMP DSM.



3. Before you begin

This hotfix requires Microsoft Core XML Services (MSXML) 6.0 pre-installed 
in your setup. Download and install MSXML 6.0 before installing the hotfix.  
Refer to the following link for more information:

http://www.microsoft.com/downloads/details.aspx?FamilyId=993c0bcf-3bcf-4009-be21-27e85e1857b1&displaylang=en

Microsoft posted service pack and/or security updates for Core XML Services 
6.0.  Please contact Microsoft or refer to Microsoft web-site to download 
and install latest updates to Core XML Services 6.0.

4. Installing the hotfix



The hotfix installation requires a reboot of the system before the 
process is complete. Please ensure that the server can be rebooted before 
proceeding with the installation.



Extract the hotfix to a temporary location on the server. The hotfix 
archive contains a hotfix installer for the following Windows Server versions 
and architectures:

Operating System		Platform	File Name
-------------------------------------------------------------------------------------------
Microsoft Windows Server 2003	IA64		Hotfix_5_1_10003_553_1927505_w2k3_ia64.exe	
Microsoft Windows Server 2003	x64		Hotfix_5_1_10003_553_1927505_w2k3_x64.exe
Microsoft Windows Server 2003	x86		Hotfix_5_1_10003_553_1927505_w2k3_x86.exe

Microsoft Windows Server 2008	IA64		Hotfix_5_1_10003_553_1927505_w2k8_ia64.exe
Microsoft Windows Server 2008	x64		Hotfix_5_1_10003_553_1927505_w2k8_x64.exe
Microsoft Windows Server 2008	x86		Hotfix_5_1_10003_553_1927505_w2k8_x86.exe

This hotfix includes the following updated file(s):

================================================================================
Filename     | Version 	       |  Windows 2003   |	Windows 2008           |
================================================================================
vibmaads     | 5.1.10003.553   |  x86, x64, ia64 |    x86, x64, ia64           |
--------------------------------------------------------------------------------


The hotfix can be installed using the GUI or CLI. Instructions for both 
options are provided below:


To install the hotfix using the GUI
------------------------------------
1. Double click the hotfix executable file to extract the contents to a 
default location on the cluster node.

- On 32-bit systems, the files are extracted to: 
"%commonprogramfiles%\Veritas Shared\WxRTPrivates"

- On 64-bit systems, the files are extracted to: 
"%commonprogramfiles(x86)%\Veritas Shared\WxRTPrivates"

* The Hotfix Installer Wizard is automatically launched after the files have 
been extracted.

2. Click "Next" on the Welcome screen. 

3. The 'Hotfix Installation Task' screen lists the tasks that are performed 
by the installer.

4. Select the "Install Hotfix" button to install the hotfix. 

5. While the hotfix installation updates the system, the status of each 
task is updated as it completes.

6. After all tasks have completed, select 'Next', then 'Finish' to complete the 
installation process.

7. If prompted to restart the server, do so.

8. If this is a clustered configuration (SFW-HA or MSCS), please perform steps 1-7 
on all additional nodes in the cluster.


To install the hotfix using the Command Line
---------------------------------------------
1. At the command prompt, run one of the following commands to extract the hotfix 
files to the default location:

C:\temp><Hotfix_BuildVersion_IncidentNumber_OS_Platform>.exe /x
C:\temp><Hotfix_BuildVersion_IncidentNumber_OS_Platform>.exe /extract

Example:
For Windows Server 2003 32-bit: C:\temp>Hotfix_5_1_10003_553_1927505_w2k3_x86.exe /x  

2. From the command prompt, navigate to the default location where the hotfix 
files are extracted.

On 32-bit systems, the files are extracted to: 
"%commonprogramfiles%\Veritas Shared\WxRTPrivates\<Hotfix_BuildVersion_IncidentNumber_OS_Platform>"

On 64-bit systems, the files are extracted to: 
"%commonprogramfiles(x86)%\Veritas Shared\WxRTPrivates\<Hotfix_BuildVersion_IncidentNumber_OS_Platform>"

3. At the command prompt, run the following command to install the hotfix: 
VxHF.exe /install:<Hotfix_BuildVersion_IncidentNumber_OS_Platform> /silent

Note: <Hotfix_BuildVersion_IncidentNumber_OS_Platform> is the name of the hotfix file excluding the OS, platform, 
and .exe extension. This is also the name of the folder where the hotfix was 
extracted to under the \WXRTPRIVATES directory.

Example: 
Hotfix Executable Name: Hotfix_5_1_10003_553_1927505_w2k3_x86.exe
When installing the hotfix, the <Hotfix_BuildVersion_IncidentNumber_OS_Platform> name is 
Hotfix_5_1_10003_553_1927505 (note how the '_w2k3_x86.exe' was excluded).

Command:
VxHF.exe /install:Hotfix_5_1_10003_553_1927505 /silent

4. Follow the instructions displayed in the command prompt to complete the hotfix 
installation.

5. If prompted to restart the server, do so at this time.

6. If this is a clustered configuration (SFW-HA or MSCS), please perform steps 1-5 
on all additional nodes in the cluster.

Additional Notes
----------------
- VxHF.exe logs are located at the following location: 
"%allusersprofile%\Application Data\Veritas\VxHF"

- For general information about the VXHF installer, please refer to the following 
technote: http://seer.entsupport.symantec.com/docs/329713.htm

- To view a list of hotfixes already installed on a system, please refer to the 
following technote: http://seer.entsupport.symantec.com/docs/329704.htm

- For information on uninstalling a hotfix, please refer to the following 
technote: http://seer.entsupport.symantec.com/docs/329709.htm


5. DISCLAIMER:
----------------+
This fix has not been fully tested. It is recommended that the fix be evaluated in a 
test environment before implementing it in your production environment. When the fix 
is incorporated into a Storage Foundation for Windows maintenance release, the resulting 
Hotfix or Service Pack must be installed as soon as possible. Symantec Technical Services 
will notify you when the maintenance release (Hotfix or Service Pack) is available.