Date: 2010-05-20

OS: Windows 

Etrack Incident: 2046141 

Errors/Problems Fixed:[
  DM explorer causes high CPU usage while responding to Service interrogate even when Scans are not scheduled.  
]


MH version: 5-1-1

Install/Uninstall instructions:
=====================================================================================================================

A - Overview of the HotFix
---------------------------------------------------------------------------

Apply the HotFix (VRTSccs-F511002046141) on the 5.1.1 Windows Management Server and Managed Hosts.

Supported operating systems include:

  - Windows Server 2000, 2003, and 2008


B - Installing the hotfix
=====================================================================================================================

- Deploying the HotFix from a Windows Management Server
--------------------------------------------------------------------------

The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Copy ccs-win-5.1.1HF511002046141w.zip to a temporary location. For
   example, to C:\Temp

2. After extracting the hotfix, the below two files will be available.
    - patches\
    - patches\VRTSccs-F511002046141.tar.gz
    - README  (this file)

3. To apply the update, do the following:

   - Open an operating system console.
   - Change to the HAL bin directory:
       "C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin"
   - Type the following command:
       halsecurity login

     You may have to provide the password for the "admin" account
     which you use to log in to the Console. The default password for
     this account is "password" (without single quotes).

   - Type the following command to deploy the update on the 5.1.1 Management Server:
       <HAL bin dir>\perl LocalUpgrade.pl C:\Temp\patches\VRTSccs-F511002046141.tar.gz

   - To get a list of all managed hosts in a text file, run the
     following command:
       perl CHMGetManagedHosts.pl -f C:\Temp\mhs.txt

      The newly-created text file mhs.txt includes the list of all
      managed hosts and the Management Server.

    - Edit mhs.txt to keep only the names of those hosts on which you
      want to update to 5.1.1 Agent HotFix.

    - To deploy the update to the hosts listed in C:\temp\mhs.txt, run
      the following command:
        perl PushUpgrade.pl -u C:\Temp\patches\VRTSccs-F511002046141.tar.gz -H C:\Temp\mhs.txt

4. To verify the installation, you can check the installation logs as follows:

   - To see the detailed logs, go to the "CommandCentral Storage Data"
     directory.

     The default location is:
       "C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint"

       cd "<HAL data dir>\Data\HAL\maint\VRTSccs-F511002046141\<timestamp>\output"

     For example:

       cd "C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\VRTSccs-F511002046141\<time stamp>\output"

   - Check if there are any errors in the stderr.txt file.

   - Check the detailed logs of the hotfix application in the stdout.txt file.

5. Verify the updated version as follows:

   - Open cc_version.txt from the following directory:

     "C:\Program Files\VERITAS\CommandCentral Storage\Version\cc_version.txt"

   - Check the FIXID. It should appear as follows:

                FIXID=F511002046141
                DATE=Mon May 20 12:21:53 2010
                DESCRIPTION=DMExplorer HotFix