SORT

Veritas™ Services and Operations Readiness Tools (SORT)

vom-HF040010970-01
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 Basic information
Release type: Hot Fix
Release date: 2011-05-20
OS update support: None
Technote: None
Documentation: None
Popularity: 405 viewed    downloaded
Download size: 2.63 MB
Checksum: 970842251

 Applies to one or more of the following products:
Operations Manager 3.1 On Linux
Operations Manager 4.0 On Linux
Operations Manager 3.1 On Solaris SPARC
Operations Manager 3.1 On Windows 64-bit

 Obsolete patches, incompatibilities, superseded patches, or other requirements:
None.

 Fixes the following incidents:
2330664

 Patch ID:
None.

Readme file
                          * * * READ ME * * *
               * * * Veritas Operations Manager 3.1 * * *
                          * * * Hot Fix * * *
                         Patch Date: 2011.05.19


This document provides the following information:

   * PATCH NAME
   * PACKAGES AFFECTED BY THE PATCH
   * BASE PRODUCT VERSIONS FOR THE PATCH
   * OPERATING SYSTEMS SUPPORTED BY THE PATCH
   * INCIDENTS FIXED BY THE PATCH
   * INSTALLATION PRE-REQUISITES
   * INSTALLING THE PATCH
   * REMOVING THE PATCH


PATCH NAME
----------
Veritas Operations Manager 3.1 Hot Fix


PACKAGES AFFECTED BY THE PATCH
------------------------------
VRTSsfmcs


BASE PRODUCT VERSIONS FOR THE PATCH
-----------------------------------
   * Veritas Operations Manager 3.1
   * Veritas Operations Manager 3.1
   * Veritas Operations Manager 3.1
   * Veritas Operations Manager 4.0
   * Veritas Operations Manager 3.1 RP1


OPERATING SYSTEMS SUPPORTED BY THE PATCH
----------------------------------------
RHEL4 x86-64
RHEL5 x86-64


INCIDENTS FIXED BY THE PATCH
----------------------------
This patch fixes the following Symantec incidents:

Patch ID: HF040010970-01

* 2330664 (Tracking ID: 2386474)

SYMPTOM:
The LDAP authentication request from the VOM Console through LDAP servers times 
out and login to the console is denied.

DESCRIPTION:
During LDAP authentication, by default, the referral chasing is turned ON. In 
this case, if parent scope is selected as a search base for LDAP domain 
configuration then authentication through this LDAP domain times out.

RESOLUTION:
The referral chasing is turned OFF by default. Due to this, while 
authentication, user will be searched in the specified search base only.


INSTALLING THE PATCH
--------------------
1. Download the file "HF040010970-01.sfa".
2. Launch a browser and login to the VOM Central Management Server (CMS) console.
3. Navigate to "Settings ->  Deployment Management".
4. Upload the add-on [HF040010970-01.sfa] to the VOM CMS using the "Upload" button.
5. Stop "Veritas Operations Manager Authentication Service". (See the "STOPPING Authentication Service STEPS" section.)
6. Do not logout and make sure that session is not expired.
7. Follow the steps below to apply the hotfix:
 7.a) Once the add-on with the name HF040010970-01 is visible under the table below, the user can choose (via option "Install") to deploy this on the hosts.
8. Start "Veritas Operations Manager Authentication Service". See the "STARTING Authentication Service STEPS" section.


REMOVING THE PATCH
------------------
1. Launch a browser and login to the VOM Central Management Server (CMS) console.
2. Navigate to "Settings ->   Deployment Management".
3. Stop "Veritas Operations Manager Authentication Service". (See the "STOPPING Authentication Service STEPS" section.)
4. Do not logout and make sure that session is not expired.
5. Follow the steps below to uninstall the hotfix:
 5.a) Select the add-on and click "Uninstall".
6. Start "Veritas Operations Manager Authentication Service". See the "STARTING Authentication Service STEPS" section.


SPECIAL INSTRUCTIONS
--------------------
STOPPING Authentication Service STEPS
----------------------------------------
Case 1. steps for High Availability (HA) CMS
 1.a) Freeze "Veritas Operation Manager Service Group (SFM_Services)". Go to "Manage ->  Clusters ->  Service Group Tab". Select SFM_Services and click Freeze.
 1.b) Stop "Veritas Operations Manager Authentication Service" using following command
    Unix :- /opt/VRTSsfmcs/sec/bin/sfmsecdctrl stop
    Windows:- net stop sfmsecd

Case 2. steps for non-HA CMS
 2.a) Stop "Veritas Operations Manager Authentication Service" using following command
    Unix :- /opt/VRTSsfmcs/sec/bin/sfmsecdctrl stop
    Windows:- net stop sfmsecd

STARTING Authentication Service STEPS
----------------------------------------
Case 1. steps for High Availability (HA) CMS
 1.a) Start "Veritas Operations Manager Authentication Service" using following command
    Unix :- /opt/VRTSsfmcs/sec/bin/sfmsecdctrl start
    Windows:- net start sfmsecd
 1.b) Unfreeze "Veritas Operation Manager Service Group (SFM_Services)". Go to "Manage ->  Clusters ->  Service Group Tab". Select SFM_Services and click Unfreeze.

Case 2. steps for non-HA CMS
 2.a) Start "Veritas Operations Manager Authentication Service" using following command
    Unix :- /opt/VRTSsfmcs/sec/bin/sfmsecdctrl start
    Windows:- net start sfmsecd