ccs-win-5.2RU1HF520012407962w2

 Basic information
Release type: Hot Fix
Release date: 2011-07-06
OS update support: None
Technote: None
Documentation: None
Popularity: 346 viewed    17 downloaded
Download size: 26.63 KB
Checksum: 2701663924

 Applies to one or more of the following products:
CommandCentral 5.2RU1 On Windows

 Obsolete patches, incompatibilities, superseded patches, or other requirements:
None.

 Fixes the following incidents:
2407962

 Patch ID:
None.

Readme file
Date:2011-July-04

OS: Solaris,  Windows 

Etrack Incidents: 2407962

Errors/Problems Fixed:[
   Explorers going into "Query Interface Failed" state, even when the explorers are running. (e2407962)
]

Install/Uninstall Instructions:
===========================================================================
Instructions to apply the hotfix
===========================================================================


A - Overview of the HotFix
---------------------------------------------------------------------------

Apply the HotFix (VRTSccs-F520012407962) on CommandCentral Storage 5.2RU1 Management Server.

Supported operating systems include:

  - Solaris 8, 9, and 10
  - Windows Server 2000, 2003, and 2008


B - Deploying the HotFix on a Windows Management Server
--------------------------------------------------------------------------

The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Copy ccs-win-5.2RU1HF520012407962w.zip to a temporary location. For
   example,    to C:\Temp

2. After extracting the hotfix,    the below two files will be available.
    - patches
    - patches\VRTSccs-F520012407962.tar.gz
    - README  (this file)

3. To apply the update,    do the following:

   - Open an operating system console.
   - Change to the HAL bin directory:
       C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin;

   - Type the following command to deploy the update on the Management Server:
       <HAL bin dir>\perl LocalUpgrade.pl "C:\Temp\patches\VRTSccs-F520012407962.tar.gz"

4. To verify the installation, you can check the installation logs as follows:

   - To see the detailed logs, go to the 'CommandCentral Storage Data'
     directory.
     The default location is:
       C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint;

       cd <HAL data dir>\Data\HAL\maint\VRTSccs-F520012407962\<timestamp>\output;
     For example:

       cd C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\
       VRTSccs-F520012407962\<time stamp>\output;

   - Check if there are any errors in the stderr.txt file.
   - Check the detailed logs of the hotfix application in the stdout.txt file.


5. Verify the updated version as follows:
   - Open cc_version.txt from the following directory:
     C:\Program Files\VERITAS\CommandCentral Storage\Version\cc_version.txt;

   - Check the FIXID. It should appear as follows:

      FIXID=F520012407962
      DATE=Mon July 04 17:37:39 2011
      DESCRIPTION=CommandCentral Storage 5.2RU1 Management Server Database HotFix - Explorers are going in Query Interface Failed state
      REQUIRES=F520012390317

C - Deploying the HotFix on a Solaris Management Server
---------------------------------------------------------

The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Copy the file ccs-sol_sparc-5.2RU1HF520012407962u.tar.gz to a
   temporary location. For example,    to /tmp and unpack it.

2. After extracting the hotfix,   you will find the files shown below:
    - patches/
    - patches/VRTSccs-F520012407962.tar.gz
    - README  (this file)

3. To apply the update,    do the following:

   - Open an operating system console.

   - Change to the HAL bin directory:
       /opt/VRTSccs/VRTShal/bin

   - Type the following command to deploy the update:
       <HAL bin dir>\perl LocalUpgrade.pl /tmp/patches/VRTSccs-F520012407962.tar.gz

     For example:
        ./perl LocalUpgrade.pl /tmp/patches/VRTSccs-F520012407962.tar.gz

4. To verify the installation,    you can check the installation logs as follows:

   - To see the detailed logs,    go to the CommandCentral Storage Data
     directory.
     The default location is:
        /var/VRTSccs/data/VRTShal/maint/VRTSccs-F520012407962/<time stamp>/output
        cd <HAL data dir>/data/VRTShal/maint/VRTSccs-F520012407962/<time stamp>/output
     For example:
       cd /var/VRTSccs/data/VRTShal/maint/VRTSccs-F520012407962/<time stamp>/output

   - Check if there are any errors in the stderr.txt file.
   - Check the detailed logs of the hotfix application in the stdout.txt file.

5. Verify the updated version as follows:

   - Open cc_version.txt from the following directory:
       /opt/VRTS/version/cc_version.txt
   - Check the FIXID. It should appear as follows:

      FIXID=F520012407962
      DATE=Mon July 04 17:37:39 2011
      DESCRIPTION=CommandCentral Storage 5.2RU1 Management Server Database HotFix - Explorers are going in Query Interface Failed state
      REQUIRES=F520012390317


Additional Notes:
==================
- Apply the HotFix (VRTSccs-F520012407962) on the CommandCentral Storage 5.2RU1 Management Server only.
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