Basic information
Release type: Hot Fix
Release date: 2012-03-09
OS update support: None
Technote: TECH178200 - SFW 6 installation fails at 10% with message: update path variable: operation failed
Documentation: None
Popularity: 900 viewed    101 downloaded
Download size: 349.89 KB
Checksum: 1551243496

 Applies to one or more of the following products:
Dynamic Multi-Pathing 6.0 On Windows x64
Storage Foundation 6.0 On Windows x64
Storage Foundation Basic 6.0 On Windows x64
Storage Foundation HA 6.0 On Windows x64

 Obsolete patches, incompatibilities, superseded patches, or other requirements:

 Fixes the following incidents:

 Patch ID:

Readme file
Date: 2011-12-23
OS: Windows
OS Version: 2008, 2008 R2
Packages: VM.dll, VxMPIO.dll
Etrack Incidents: 2638992

Errors/Problems Fixed:
This hotfix addresses an issue where during an upgrade, the product installer GUI indicates that the installation has failed at 10%; however the installation completes successfully.

This issue may occur in case of upgrades.
During an upgrade, the product installer GUI displays an installation failure error at 10%. But the installation itself completes and the upgrade is successful.

While performing the upgrade, the installer refers to the entries in the "PATH" system variable. This issue may occur if the length of the environment variable is large, typically more than 512 characters.

The issue is fixed in the offending binaries. The installer now handles long paths for the PATH environment variable and does not obstruct the installation.

If you are planning a 6.0 upgrade, you must install this hotfix before you start the installation.

Fixes Applied for Products:
Storage Foundation 6.0 for Windows
Storage Foundation Basic 6.0 for Windows
Storage Foundation and High Availability Solutions 6.0 for Windows
Dynamic Multi-Pathing 6.0 for Windows

Install/Uninstall Instructions:

The hotfix contains the following files:
File name   | New Version number
VM.dll      |    6.0.00001.415
VxMPIO.dll  |    6.0.00001.415

To install the hotfix 
1. Download the hotfix files to a temporary location.

2. Copy the files, VM.dll and VxMPIO.dll, to the appropriate directory in the product installation software package.

Copy VM.dll to the following directory:
- SFW 6.0: <SFW DVD>\Installer\VM
- SFW Basic 6.0: <SFW Basic DVD>\Installer\VM
- SFW HA 6.0: <SFW HA DVD>\Installer\VM
- DMPW 6.0: <DMPW DVD>\Installer\VM

Copy VxMPIO.dll to the following directory:
- SFW 6.0: <SFW DVD>\Installer\VxMPIO
- SFW Basic 6.0: <SFW Basic DVD>\Installer\VxMPIO
- SFW HA 6.0: <SFW HA DVD>\Installer\VxMPIO
- DMPW 6.0: <DMPW DVD>\Installer\VxMPIO

This will replace the existing versions of the files.

3. After replacing the binaries, you can burn the updated installer package to a fresh DVD or make it available on a media server and then launch the appropriate installer for the upgrade.

This fix is provided without warranty of any kind including the warranties of title or implied warranties of merchantability, fitness for a particular purpose and non-infringement.  Symantec disclaims all liability relating to or arising out of this fix. It is recommended that the fix be evaluated in a test environment before implementing it in your production environment. When the fix is incorporated into a Storage Foundation for Windows maintenance release, the resulting Hotfix or Service Pack must be installed as soon as possible. Symantec Technical Services will notify you when the maintenance release (Hotfix or Service Pack) is available if you sign up for notifications from the Symantec support site http://www.symantec.com/business/support and/or from Symantec Operations Readiness Tools (SORT) http://sort.symantec.com.
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