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ccs-win-5.2RU2HF520022678167w
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 Basic information
Release type: Hot Fix
Release date: 2012-02-07
OS update support: None
Technote: None
Documentation: None
Popularity: 324 viewed    17 downloaded
Download size: 18.3 MB
Checksum: 2928503440

 Applies to one or more of the following products:
CommandCentral 5.2RU2 On Windows

 Obsolete patches, incompatibilities, superseded patches, or other requirements:
None.

 Fixes the following incidents:
2485453, 2508175, 2516810, 2523863, 2586493, 2589017, 2594505, 2594614, 2610035, 2616025

 Patch ID:
None.

 Readme file  [Save As...]
Date:2012-Feb-01

OS: Solaris,  Windows 

Etrack Incidents: 2610035, 2616025, 2589017, 2586493, 2594505, 2594614, 2485453, 2508175, 2516810, 2523863

Errors/Problems Fixed:[
   Unable to remove greyed out arrays from CommandCentral Storage Console(e2610035)
   CommandCentral Storage database stops due to large temp file created after massive updates from array explorer(e2616025) 
   Array Overview page takes long time to load(e2589017)
   Emailed custom reports are missing csv attachment(e2586493)
   Multiple IP addresses for Netapp array results in duplicate rows in the GUI(e2594505) 
   Fix to not show multiple ASM disks if the server configuration has multipath software that is not supported by CCStor (as specified in the HSCL)(e2594614) 
   Unallocated capacities are incorrect in Array Storage summary chart. (e2485453)
   ER Sample report "Arrays with Available Configured Storage" do not match with Netapp (e2508175)
   For online storage report Total Online Storage shows the storage, but under Total Unified storage same NAS is zero (e2516810)
   "Storage Pool: Addressable" for XIV in waterfall chart doesn"t have accurate capacity (e2523863)
]

Install/Uninstall Instructions:
===========================================================================
Instructions to apply the hotfix
===========================================================================


A - Overview of the HotFix
---------------------------------------------------------------------------

Apply the HotFix (VRTSccs-F520022678167) on CommandCentral Storage 5.2RU2 Management Server.

Supported operating systems include:

  - Solaris 8, 9, and 10
  - Windows Server 2000, 2003, and 2008


B - Deploying the HotFix on a Windows Management Server
--------------------------------------------------------------------------

The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Copy ccs-win-5.2RU2HF520022678167w.zip to a temporary location. For
   example,    to C:\Temp

2. After extracting the hotfix,    the below two files will be available.
    - patches
    - patches\VRTSccs-F520022678167.tar.gz
    - README  (this file)

3. To apply the update,    do the following:

   - Open an operating system console.
   - Change to the HAL bin directory:
       C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin;

   - Type the following command to deploy the update on the Management Server:
       <HAL bin dir>\perl LocalUpgrade.pl "C:\Temp\patches\VRTSccs-F520022678167.tar.gz"

4. To verify the installation, you can check the installation logs as follows:

   - To see the detailed logs, go to the "CommandCentral Storage Data"
     directory.
     The default location is:
       C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint;

       cd <HAL data dir>\Data\HAL\maint\VRTSccs-F520022678167\<timestamp>\output;
     For example:

       cd C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\
       VRTSccs-F520022678167\<time stamp>\output;

   - Check if there are any errors in the stderr.txt file.
   - Check the detailed logs of the hotfix application in the stdout.txt file.


5. If the hotfix installation fails and the installation logs show an error
   related to file ccstor.jar about "Permission denied"

   Error: Unable to rename C:/Program Files/VERITAS/CommandCentral Storage/Web 
                                 Engine/spc/WEB-INF/lib/ccstor.jar: Permission denied

   To resolve this,  please follow the below steps on the Windows Management Server

     1. Stop the CCS GUI service "Veritas CommandCentral Web Console" manually through the Services Panel.
     2. Rename the ccstor.jar under <InstallDir>\CommandCentral Storage\Web Engine\spc\WEB-INF\lib to ccstor.jar.bkup
     3. Reapply the Hotfix


6. Verify the updated version as follows:
   - Open cc_version.txt from the following directory:
     C:\Program Files\VERITAS\CommandCentral Storage\Version\cc_version.txt;

   - Check the FIXID. It should appear as follows:

      FIXID=F520022678167
      DATE=Wed Feb 01 17:37:39 2012
      DESCRIPTION=CommandCentral Storage 5.2RU2 Management Server GUI and Database HotFix#3
      OBSOLETES=F520022586493, F520022407264


C - Deploying the HotFix on a Solaris Management Server
---------------------------------------------------------

The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Copy the file ccs-sol_sparc-5.2RU2HF520022678167u.tar.gz to a
   temporary location. For example,    to /tmp and unpack it.

2. After extracting the hotfix,   you will find the files shown below:
    - patches/
    - patches/VRTSccs-F520022678167.tar.gz
    - README  (this file)

3. To apply the update,    do the following:

   - Open an operating system console.

   - Change to the HAL bin directory:
       /opt/VRTSccs/VRTShal/bin

   - Type the following command to deploy the update:
       <HAL bin dir>\perl LocalUpgrade.pl /tmp/patches/VRTSccs-F520022678167.tar.gz

     For example:
        ./perl LocalUpgrade.pl /tmp/patches/VRTSccs-F520022678167.tar.gz

4. To verify the installation,    you can check the installation logs as follows:

   - To see the detailed logs,    go to the CommandCentral Storage Data
     directory.
     The default location is:
        /var/VRTSccs/data/VRTShal/maint/VRTSccs-F520022678167/<time stamp>/output
        cd <HAL data dir>/data/VRTShal/maint/VRTSccs-F520022678167/<time stamp>/output
     For example:
       cd /var/VRTSccs/data/VRTShal/maint/VRTSccs-F520022678167/<time stamp>/output

   - Check if there are any errors in the stderr.txt file.
   - Check the detailed logs of the hotfix application in the stdout.txt file.

5. Verify the updated version as follows:

   - Open cc_version.txt from the following directory:
       /opt/VRTS/version/cc_version.txt
   - Check the FIXID. It should appear as follows:


      FIXID=F520022678167
      DATE=Wed Feb 01 17:37:39 2012
      DESCRIPTION=CommandCentral Storage 5.2RU2 Management Server GUI and Database HotFix#3
      OBSOLETES=F520022586493, F520022407264


Additional Notes:
==================
- Apply the HotFix (VRTSccs-F520022678167) on the CommandCentral Storage 5.2RU2 Management Server only.



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