This page lists publically-released patches for Veritas Enterprise Products.
For Product GA build, see Veritas Entitlement Management System(VEMS) by clicking the Veritas Support 'Licensing' option.
For information on private patches, contact Veritas Technical Support.
Veritas is making it easier to find all software installers and updates for Veritas products with a completely redesigned experience. NetBackup HotFixes and NetBackup Appliance patches are now also available at the new Veritas Download Center.
Patches for your product can have a variety of names. These names are based on product, component, or package names. For more information on patch naming conventions and the relationship between products, components, and packages, see the SORT online help.
ccs-5.2RU3HF520032819385w2
Sign in if you want to rate this patch.

 Basic information
Release type: Hot Fix
Release date: 2012-07-12
OS update support: None
Technote: None
Documentation: None
Popularity: 309 viewed    23 downloaded
Download size: 23.85 MB
Checksum: 1071070199

 Applies to one or more of the following products:
CommandCentral 5.2RU3 On Windows 32-bit
CommandCentral 5.2RU3 On Windows 64-bit

 Obsolete patches, incompatibilities, superseded patches, or other requirements:
None.

 Fixes the following incidents:
2689731, 2725121, 2741201, 2744873, 2747245, 2749322, 2781374, 2781643, 2806521, 2812084, 2815383, 2819385, 2820931, 2842171

 Patch ID:
None.

 Readme file  [Save As...]
Date:2012-July-04

OS: Solaris,  Windows

Etrack Incidents: 2819385, 2815383, 2842171, 2806521, 2820931, 2812084, 2781643, 2781374,
                  2725121, 2741201, 2689731, 2747245, 2749322, 2744873

Errors/Problems Fixed:[
   - Page Navigation and Sorting in UI Tables does not load data(e2819385).
   - Some New Environmental Collectors added to HPEva arrays(e2815383).
   - Settings > Diagnostic > Logs does not list any data(e2842171).
   - Export CSV of UI Table keeps giving the same output(e2806521).
   - Switches are grayed out due to some database locks(e2820931).
   - For AIX LPAR hosts in Host Summary table, "Array Masked Storage" is available but "Array Claimed Storage" is Null(e2812084).
   - 'Allocated SCSI Capacity' column in Storage Consumption Detail report is showing zero capacity(e2781643).
   - Scheduled Adhoc reports having clause "union all" in their sql queries are looping(e2781374).
   - Null Pointer Exception in CommandCentral Storage Console/GUI; Some of the Virtual fabrics are shown as Physical Fabrics in 
   CommandCentral Storage Console/GUI(e2725121)
   - 'Find Objects' feature not working properly after RU3 upgrade (e2741201)
   - Symmetrix DMX ports not displayed correctly in zone information (e2689731)
   - Arrays are grey under Online Storage Capacity Detail (e2747245)
   - Revert back licensing changes which were done for CommandCentral Storage 52RU3 (e2749322)
	a. You can see the number of licenses being used by Managed Hosts in "Settings > Management Server > Licenses > License Summary table (Licenses in Use column)" 
	b. In CC 52RU3, the charges for different kinds of virtualization technologies is calculated based on following rules.
		VIO server or ESX server is not charged.
		1 CAL is charged for every 8 LPARs, or 8 VMs, or 8 Solaris local zones.
		1 CAL is charged for Solaris global zone, only if there are no local zones associated with that particular global zone.

	In this fix, now the above rules are not used and license is charged only when agents are installed on VMs.

   - AIX machines storage size different under Hosts and Virtual Machines (e2744873)   
]

Install/Uninstall Instructions:
===========================================================================
Instructions to apply the hotfix
===========================================================================


A - Overview of the HotFix
---------------------------------------------------------------------------

- Apply the HotFix (VRTSccs-F520032819385) on CommandCentral Storage 5.2RU3 Management Server.

- Supported operating systems include:
    - Solaris 8, 9, and 10
    - Windows Server 2000, 2003, and 2008

- Expected time taken by hotfix installation process is around 20 minutes.


B - Deploying the HotFix on a Windows Management Server
--------------------------------------------------------------------------

The examples in the following procedure assume that you installed CommandCentral on a 32-bit host in the default installation directory.

1. Copy ccs-5.2RU3HF520032819385w2-patches.zip  to a temporary location. For
   example, to C:\Temp

2. After extracting the hotfix, the below two files will be available.
    - patches
    - patches\VRTSccs-F520032819385.tar.gz
    - README  (this file)

3. To apply the update, do the following:
   - Open an operating system console.
   
   - Change to the HAL bin directory:
       C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin;
	   
   - Type the following command to deploy the update on the Management Server:
       <HAL bin dir>\perl LocalUpgrade.pl "C:\Temp\patches\VRTSccs-F520032819385.tar.gz"

4. To verify the installation, you can check the installation logs as follows:
   - To see the detailed logs, go to the 'CommandCentral Storage Data' directory.
     The default location is:
       C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint;
       cd <HAL data dir>\Data\HAL\maint\VRTSccs-F520032819385\<timestamp>\output;
     For example:
       cd C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\VRTSccs-F520032819385\<time stamp>\output;

   - Check if there are any errors in the stderr.txt file.
   
   - Check the detailed logs of the hotfix application in the stdout.txt file.


5. If the hotfix installation fails and the installation logs show an error related to file ccstor.jar about "Permission denied"
   Error: Unable to rename C:/Program Files/VERITAS/CommandCentral Storage/Web Engine/spc/WEB-INF/lib/ccstor.jar: Permission denied
   To resolve this, please follow the below steps on the Windows Management Server
     1. Stop the CCS GUI service "Veritas CommandCentral Web Console" manually through the Services Panel.
     2. Rename the ccstor.jar under <InstallDir>\CommandCentral Storage\Web Engine\spc\WEB-INF\lib to ccstor.jar.bkup
     3. Reapply the Hotfix


6. Verify the updated version as follows:
   - Open cc_version.txt from the following directory:
     C:\Program Files\VERITAS\CommandCentral Storage\Version\cc_version.txt;

   - Check the FIXID. It should appear as follows:

      FIXID=F520032819385
      DATE=Wed July 04 17:37:39 2012
      DESCRIPTION=CommandCentral Storage 5.2RU3 Management Server Cumulative HotFix#3
      OBSOLETES FIX=F520032768725, F520032749322 	

C - Deploying the HotFix on a Solaris Management Server
---------------------------------------------------------

The examples in the following procedure assume that you installed CommandCentral on a 32-bit host in the default installation directory.

1. Copy the file ccs-sol_sparc-5.2RU3HF520032819385u2-patches.tar.gz to a temporary location. For example, to /tmp and unpack it.

2. After extracting the hotfix, you will find the files shown below:
    - patches/
    - patches/VRTSccs-F520032819385.tar.gz
    - README  (this file)

3. To apply the update, do the following:

   - Open an operating system console.

   - Change to the HAL bin directory:
       /opt/VRTSccs/VRTShal/bin

   - Type the following command to deploy the update:
       <HAL bin dir>\perl LocalUpgrade.pl /tmp/patches/VRTSccs-F520032819385.tar.gz
     For example:
        ./perl LocalUpgrade.pl /tmp/patches/VRTSccs-F520032819385.tar.gz

4. To verify the installation, you can check the installation logs as follows:

   - To see the detailed logs, go to the CommandCentral Storage Data directory.
     The default location is:
        /var/VRTSccs/data/VRTShal/maint/VRTSccs-F520032819385/<time stamp>/output
        cd <HAL data dir>/data/VRTShal/maint/VRTSccs-F520032819385/<time stamp>/output
     For example:
       cd /var/VRTSccs/data/VRTShal/maint/VRTSccs-F520032819385/<time stamp>/output

   - Check if there are any errors in the stderr.txt file.
   - Check the detailed logs of the hotfix application in the stdout.txt file.

5. Verify the updated version as follows:

   - Open cc_version.txt from the following directory:
       /opt/VRTS/version/cc_version.txt
   - Check the FIXID. It should appear as follows:

      FIXID=F520032819385
      DATE=Wed July 04 17:37:39 2012
      DESCRIPTION=CommandCentral Storage 5.2RU3 Management Server Cumulative HotFix#3
      OBSOLETES FIX=F520032768725, F520032749322 


Additional Notes:
==================
- Apply the HotFix (VRTSccs-F520032819385) on the CommandCentral Storage 5.2RU3 Management Server only.

- Expected time taken by hotfix installation process is around 20 minutes.



Read and accept Terms of Service