Basic information
Release type: Hot Fix
Release date: 2013-03-22
OS update support: None
Technote: None
Documentation: None
Popularity: 543 viewed    0 downloaded
Download size: 71.95 KB
Checksum: 1689319816

 Applies to one or more of the following products:
Enterprise Reporter 5.2RU4 On Solaris SPARC

 Obsolete patches, incompatibilities, superseded patches, or other requirements:

 Fixes the following incidents:
2927492, 2997711

 Patch ID:

Readme file
Date: 2013-Mar-22

OS: Windows 2003 32bit and 64bit server,   Windows 2008 32 bit server,	Solaris 10

Etrack Incidents:  2927492, 2997711

Errors/Problems Fixed: [

- Duplicate LUN (HAL_DISK) entry with same key present in CCS database resulting database primary key constraint failure on rollup extraction tables and resulting into rollup failure.  (e2927492)

- Data rollup failed because of data out of range issues while rolling up percentage columns like percent_bytes_commited(filer_volume) and percent_claimed_unknown(host) values. (e2997711)


Install/Uninstall Instructions:

1. Hot fix name
Enterprise Reportor Management Server 5.2 - RU4 (Hotfix 1) 

2. Required base product version
 The required installed base product version for this hot fix is:

* Enterprise Reporter 5.2 RU4

3. Operating systems supported by the hot fix

* Windows 2003 32bit and 64bit server

* Windows 2008 32 bit server

* Solaris 10

4. Preparing to install the hot fix
 Before you install this hot fix,   perform these steps:

 1. Log in to the Enterprise Reporter console.

 2. In the Enterprise Reporter console,   click:

      Data Management >> Data Rollup Configuration >> Status

      Verify that no data rollups are in progress. To install this hotfix,  all data rollup processes must be complete.

 3. Disable all data sources for data rollup. For each data source:

  a. Click:

    Data Management >> Data Sources

  b. Select the data source.

  c. Uncheck the Enabled checkbox.

  d. Click Save.

5 - Installing the hotfix

 1. Download below hotfix to a  temporary location on an Enterprise Reporter server.

    Solaris: er-sol_sparc-5.2RU4HF520002927492sol-patches.tar.gz

 2. After extracting the hotfix, the below three files will be available.

    - patches
    - patches\VRTSccer-F520002927492.tar.gz
    - README  (this file)

 3. Change current working directory to the <CCER_HOME>\hotfix directory.

    for eg: <CCER_HOME> is ER install directory

 4. Copy the VRTSccer-F520002927492.tar.gz to the <CCER_HOME>\hotfix directory

 5. Install the hot fix by entering the following command:

    Windows: installccerhf.bat VRTSccer-F520002927492.tar.gz

    Solaris: ./ VRTSccer-F520002927492.tar.gz

 6. After you install the hot fix,   enable all data sources for data rollup.
   For each data source:
   a. Click:

      Data Management >> Data Sources

   b. Select the data source.

   c. Check the Enabled checkbox.

   d. Click Save.

 7. If the hot fix installation fails,   use the log files created

    during the attempted installation to diagnose the issue. The log

    files are as follows:


      ER install directory\data\maint\VRTSccer-F520002927492\yyyymmdd_time\output\stdout.txt

      ER install directory\data\maint\VRTSccer-F520002927492\yyyymmdd_time\output\stderr.txt




Additional Notes:

 This hot fix includes following fixed features and enhancements:

* ETL Changes
  - Modified stored procedure wherein introduced .on existing clause. while inserting 
LUN (HAL_DISK) entries into extraction table. This helped to resolve intermittent rollup failures.
  - To resolve 'out of range for destination' errors, modified business logic while populating percentage measures for filer_volume and host fact tables.

Known Issues
This hot fix contains the following known issues:

* This hot fix cannot be uninstalled.
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