SORT

Veritas™ Services and Operations Readiness Tools (SORT)

sfw-win_x64-sym_vssrdr_win2k8
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 Basic information
Release type: Patch
Release date: 2013-10-21
OS update support: None
Technote: TECH211714 - Fix for VSS-based transportable hardware snapshot support for Storage Foundation and High Availability Solution for Windows volumes
Documentation: None
Popularity: 4302 viewed    downloaded
Download size: 3.2 MB
Checksum: 2259592772

 Applies to one or more of the following products:
Storage Foundation 6.0.1 On Windows x64
Storage Foundation HA 6.0.1 On Windows x64

 Obsolete patches, incompatibilities, superseded patches, or other requirements:
None.

 Fixes the following incidents:
3219156

 Patch ID:
None.

Readme file
                          * * * READ ME * * *
              * * * Veritas Storage Foundation 6.0.1 * * *
                          * * * Hot Fix * * *
                         Patch Date: 2013-10-21


This document provides the following information:

   * PATCH NAME
   * OPERATING SYSTEMS SUPPORTED BY THE PATCH
   * PACKAGES AFFECTED BY THE PATCH
   * BASE PRODUCT VERSIONS FOR THE PATCH
   * SUMMARY OF INCIDENTS FIXED BY THE PATCH
   * DETAILS OF INCIDENTS FIXED BY THE PATCH
   * INSTALLATION PRE-REQUISITES
   * INSTALLING THE PATCH
   * REMOVING THE PATCH


PATCH NAME
----------
Veritas Storage Foundation 6.0.1 Hot Fix


OPERATING SYSTEMS SUPPORTED BY THE PATCH
----------------------------------------
Windows 2008 X64
Windows Server 2008 R2 X64



BASE PRODUCT VERSIONS FOR THE PATCH
-----------------------------------
   * Veritas Storage Foundation 6.0.1
   * Veritas Storage Foundation High Availability 6.0.1


SUMMARY OF INCIDENTS FIXED BY THE PATCH
---------------------------------------
Patch ID: sym_vssrdr_win2k8*_x64.msi
* 3219156 (3155399) During an off-host backup process, while importing the VSS-based transportable hardware snapshots of SFW dynamic disks to the backup host, the snapshot import operation fails.


DETAILS OF INCIDENTS FIXED BY THE PATCH
---------------------------------------
This patch fixes the following Symantec incidents:

Patch ID: sym_vssrdr_win2k8*_x64.msi

* 3219156 (Tracking ID: 3155399)

SYMPTOM:
During an off-host backup process, while importing the VSS-based transportable hardware snapshots of SFW dynamic disks to the backup host, the snapshot import operation fails.

DESCRIPTION:
During an off-host backup process, while importing the VSS-based transportable hardware snapshots of SFW dynamic disks to the backup host, the snapshot import operation fails. 

While importing the VSS-based hardware transportable snapshots to the backup host, VSS issues the request to bring the snapshot volumes online. This request is issued to the Microsoft LDM volume manager (VolMgr)instead of SFW volume manager (VxIO), even for snapshots of SFW dynamic disks. VolMgr fails to bring the snapshot volumes of SFW dynamic disks online. Hence the snapshot import operation fails.

This issue occurs for VSS-based hardware snapshots on Windows 2008, Windows 2008 R2, and Windows 2012 systems.

RESOLUTION:
This issue is fixed by installing a new dummy SFW volume manager driver, sym_vssrdr, on the backup host where snapshots are imported. While importing the snapshots, the snapshot volume online request is now received by sym_vssrdr  instead of VolMgr. It redirects the request to VxIO and the snapshot import operation succeeds.



INSTALLING THE PATCH
--------------------
This package contains self-extracting files that are specific to the processor architecture and operating system version.
Download the appropriate installer to a temporary location on your system.

Refer to the following for more information:

Installing the sym_vssrdr driver:
To install the sym_vssrdr driver, perform the following steps:
1.    On the backup host, log in to the user account having local administrator privileges.
2.    Double-click on the appropriate MSI:
    For Windows 2008: sym_vssrdr_win2k8_x64.msi 
    For Windows 2008 R2: sym_vssrdr_win2k8r2_x64.msi 
    The installation will start automatically. Follow the installation sequence to install the sym_vssrdr driver.
4.    Click Finish to complete the installation.
5.    If prompted for reboot, click Yes to reboot immediately or No to reboot later. 


Verifying the installation of the sym_vssrdr driver:
To verify the successful installation of the sym_vssrdr  driver, perform the following steps:
1.    Navigate to Device Manager > System Devices. 
2.    Verify the VSS HW Snapshot Import Request Redirector device is displayed.
The log file of the installation results is located at �C:ProgramDataVeritasVSSRedirector sym_vssrdr.log�.


REMOVING THE PATCH
------------------
Additional Notes
----------------
Uninstalling the sym_vssrdr driver:
To uninstall the sym_vssrdr driver, perform the following steps:
1.    In the Windows Control Panel, select Programs and Features. 
2.    Click VSS HW Snapshot Import Request Redirector and select Uninstall.
3.    Follow the uninstallation flow and complete the uninstallation.
4.    If prompted for reboot, click Yes to reboot immediately or No to reboot later.


SPECIAL INSTRUCTIONS
--------------------
DISCLAIMER
----------
This fix is provided without warranty of any kind including the warranties of title or implied warranties of merchantability, fitness for a particular purpose and non-infringement. Symantec disclaims all liability relating to or arising out of this fix. It is recommended that the fix be evaluated in a test environment before implementing it in your production environment. When the fix is incorporated into a Storage Foundation for Windows maintenance release, the resulting Hotfix or Service Pack must be installed as soon as possible. Symantec Technical Services will notify you when the maintenance release (Hotfix or Service Pack) is available if you sign up for notifications from the Symantec support site http://www.symantec.com/business/support and/or from Symantec Operations Readiness Tools (SORT) http://sort.symantec.com.


OTHERS
------
NONE