Date: 2014-01-31

OS: Windows

Etrack Incidents: 3397992

Errors/Problems Fixed: 

3397992 - Access denied error (exit code 5) during Windows File Server scan.

Applies to: All Windows File Server Agent nodes and collector nodes(for agentless Windows File Servers) only.

Install/Uninstall Instructions:

Apply this hotfix to Data Insight Windows File Server Agent nodes and collector nodes(for agentless Windows File Servers). 
This hotfix can be applied to Data Insight version 4.0 RP1 or 4.0 RP1b only.

FILE AFFECTED BY THIS PATCH:

Windows:
INSTALL_ROOT\DataInsight\bin\scanner.exe
INSTALL_ROOT\DataInsight\pdb\scanner.pdb


By default, value of INSTALL_ROOT on Windows is "C:\Program Files\Symantec".

NOTE: Please keep a backup of the files  you are about to patch. This will be
required in case you want to rollback the patch.

Steps:

	Log into Data Insight Windows File Server Agent nodes and collector nodes(in case of agentless Windows File Servers)
	and perform the following steps:

	1. Stop Data Insight services:
	For Collector node, From the command prompt, issue the following command:
		
		net stop DataInsightWorkflow
		net stop DataInsightWatchdog
		net stop DataInsightWeb
		net stop DataInsightHttpd
		net stop DataInsightComm
		net stop DataInsightConfig
				
	For Windows File Server Agent node, From the command prompt, issue the following command:
		
		net stop DataInsightWinnas
		net stop DataInsightWatchdog
		net stop DataInsightComm
		net stop DataInsightConfig
		
	2. Take a backup of entire bin\ and pdb\ folders under the install location.

	3. Unzip the patch files to a temporary folder. In this folder, locate the
	"Patches" folder. This folder contains binaries for 64bit Windows operating 
	System. Files provided in the patch are in the same directory hierarchy as
	those present on your system at: 
	"INSTALL_ROOT\DataInsight".
	Example: If you unzip hotfix to C:\temp, it will create the following folders 
	under under C:\temp:
	C:\TEMP
	+---README
	+---patches
		+---linux
			+---64bit
		+---windows
			+---32bit
				+-------bin
				+-------pdb
			+---64bit
				+-------bin
				+-------pdb
			
	4. Copy the patch files to the install directory. For example, if you are
	patching a 64 bit Windows server installed at "C:\Program Files\Symantec\DataInsight",
	copy entire contents under "C:\temp\patches\windows\64bit" to "C:\Program Files\Symantec\DataInsight",
	replacing the original files with those from the patch.

	5. Start Data Insight services:
	For Collector node, From the command prompt, issue the following command:
		
		net start DataInsightWorkflow
		net start DataInsightWatchdog
		net start DataInsightWeb
		net start DataInsightHttpd
		net start DataInsightComm
		net start DataInsightConfig
		
	For Windows File Server Agent node, From the command prompt, issue the following command:
		net start DataInsightComm
		net start DataInsightConfig
		net start DataInsightWatchdog
		net start DataInsightWinnas

Additional Notes:
1. Apply this hotfix to Data Insight 4.0 RP1 or 4.0 RP1b only.
2. In case of Windows File Server with Agent, apply this hotfix on Windows File Server Agent node.
   In case of Windows File Server without Agent, apply this hotfix on the collector node for Windows File Server.