Basic information
Release type: Hot Fix
Release date: 2014-08-08
OS update support: None
Technote: None
Documentation: None
Popularity: 456 viewed    75 downloaded
Download size: 82.62 MB
Checksum: 564373810

 Applies to one or more of the following products:
Data Insight 4.5 On Windows 32-bit
Data Insight 4.5 On Windows 64-bit

 Obsolete patches, incompatibilities, superseded patches, or other requirements:

 Fixes the following incidents:
3489902, 3495247, 3497232

 Patch ID:

Readme file
Date: 2014-07-11

OS: Windows

Etrack Incidents: 

Errors/Problems Fixed: 3495247, 3497232, 3489902

3495247 - For large number of SharePoint site collections, scan times out with
exit code 200.

3497232 - Accessed By or Modified By metadata is not displayed on
Workspace > Overview tab.

3489902 - For large number of SharePoint site collections, audit times out with
exit code 200.

Applies to: All SharePoint Servers for all supported SharePoint versions
and their respective collector nodes only.

Install/Uninstall Instructions:

Apply this hotfix to Data Insight SharePoint Servers for all supported 
SharePoint versions and respective collector nodes. 

This hotfix can be applied to Data Insight version 4.5 only.



By default, value of INSTALL_ROOT on Windows is "C:\Program Files\Symantec".

NOTE: Please keep a backup of the files  you are about to patch. This will be 
required in case you want to rollback the patch.

Steps for patching Collector nodes:

	Log into Data Insight Collector nodes and perform the following steps:

	1. Stop Data Insight services:
		net stop DataInsightWorkflow
		net stop DataInsightWatchdog
		net stop DataInsightWeb
		net stop DataInsightHttpd
		net stop DataInsightComm
		net stop DataInsightConfig
	2. Take a backup of entire bin\ and pdb\ folders under the install location.

	3. Unzip the patch files to a temporary folder. In this folder, locate the
	"patches" folder. This folder contains binaries for 64bit and 32bit Windows
	operating Systems as well as the SharePoint agent. For collector patch,
	files provided in the patch are in the same directory hierarchy as those 
	present on your system at:
	Example: If you unzip hotfix to C:\temp, it will create the following folders
	under under C:\temp:
	4. Copy the patch files to the install directory. For example, if you are
	patching a 64 bit Windows server installed at 
	"C:\Program Files\Symantec\DataInsight", copy entire contents under 
	"C:\temp\patches\windows\64bit" to 	"C:\Program Files\Symantec\DataInsight",
	replacing the original files with those from the patch.

	5. Start Data Insight services:
		net start DataInsightWorkflow
		net start DataInsightWatchdog
		net start DataInsightWeb
		net start DataInsightHttpd
		net start DataInsightComm
		net start DataInsightConfig

Steps for patching SharePoint Servers:

1.  Log onto the SharePoint farm machine where the SharePoint agent has been
    previously installed.  
2.  On the SharePoint server(s), login and go to the Central Administration
    Solution Management.
3.  Validate the solution is deployed and click on the name.
4.  Select the retract the solution and click OK on the next page.
5.  Give it a few minutes to complete.
6.  Refresh the page and when it is no longer deployed you will be able to
7.  Navigate to Control Panel\Programs\Programs and Features.
8.  Select the old version of SDI SharePoint Agent.
9.  Uninstall the old agent using the "Add/Remove Programs" applet in Control
10. Unzip the patch files to a temporary folder. In this folder, locate the 
    SharePoint agent installer valid for your version. For example, if you 
	unzip hotfix to "C:\temp" folder, SharePoint Installers are present	under
    The installer is called: 
   Symantec_DataInsight_sharepoint_4_5_0_4913.exe for SharePoint 2007, 
   Symantec_DataInsight_sharepoint2010_4_5_0_4914.exe for SharePoint 2010, 
   and Symantec_DataInsight_sharepoint2013_4_5_0_4912.exe for SharePoint 2013.
11. Launch the appropriate installer to install the new agent. 

Additional Notes:
1. Apply this hotfix to Data Insight 4.5 only.
2. Install the SharePoint Server Agent using appropriate installers.
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