Downloading Data Insight logs

To troubleshoot errors, you can download the Data Insight logs relevant to a file server, share, SharePoint Web application, or SharePoint site collection from the Settings tab of the Management Console.

To download Data Insight logs

  1. On the relevant listing page, click the Select Action drop-down, and select Download Logs for the data repository you want to troubleshoot.
  2. On the Download Logs pop-up, select the check box for the information that you want to include in the logs.

    You can select one or all of the following information:

    • Config database - Select this option to include the configuration database in the download. Secret information, such as passwords are purged from the copied database.

    • Indexer database - Select this option to include the index for the problematic shares or site collections in the download.

    • Error files - Select this option to include scan or audit files that have not been indexed in the download.

    • User database - Select this option to include the cached Active Directory information in the download.

Note:

Contact Symantec Support to help you determine which of these options you should select when troubleshooting an issue.