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| Collecting Disaster Recovery Orchestrator logs | ||
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| Prev | Appendix C. Troubleshooting | Next |
Disaster Recovery Orchestrator provides the hagetcf utility, which you can use to collect logs. This utility retrieves detailed diagnostic information about your application monitoring and recovery configurations. You can use this information to troubleshoot configuration-related issues. You can also share these logs with Symantec Technical Support for further troubleshooting.
The hagetcf utility is available at the following locations:
On the Console host (the Amazon EC2 instance where Disaster Recovery Orchestrator Console is installed):
InstallDir\draasconsole\bin
Here, InstallDir is the Disaster Recovery Orchestrator Console installation directory, typically, C:\Program Files\Veritas.
On a system where Disaster Recovery Orchestrator Client is installed:
%vcs_home%\bin
The %vcs_home% environment variable points to the product home directory, typically, C:\Program Files\Veritas\Cluster Server.
To collect Disaster Recovery Orchestrator logs
This step is not required on Disaster Recovery Orchestrator Client systems.
hagetcf [-Option]
You can limit the diagnostic information to specific components using the various available options.
Use the -? or -help option to view the command's usage information.
By default, hagetcf writes the output to the following locations:
On the Console host:
%AllUsersProfile%\Symantec\hagetcf\mmdd_hhmm
The %AllUsersProfile% environment variable points to the common program data location, typically, C:\ProgramData.
On Disaster Recovery Orchestrator Client systems:
%vcs_home%\hagetcf\mmdd_hhmm
The mmdd_hhmm folder name indicates the date and time when the logs were collected, for example: C:\Program Files\Veritas\Cluster Server\hagetcf\0428_1520. The folder contains several subfolders and log files, which represent various components.