Running VRTSexplorer to diagnose issues in the cluster
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Running VRTSexplorer to diagnose issues in the cluster

Perform this step if you encounter issues in your cluster environment that require professional support.

VRTSexplorer, also known as Veritas Explorer, is a tool provided by Symantec to gather system and configuration information from a node to diagnose or analyze issues in the cluster. The utility is located at /opt/VRTSspt/VRTSexplorer.

Note:

The utility collects only technical information such as the server configuration and installed Veritas products information required to troubleshoot issues. No user data is collected by the utility. For more details on the information that is collected by the utility, refer to the README located in the /opt/VRTSspt/VRTSexplorer directory.

To run the utility:

# cd /opt/VRTSspt/VRTSexplorer
# ./VRTSexplorer

For information on various command options, see VRTSexplorer (1M).

If you find issues in the cluster that require professional help, run the utility and send the compressed tar file output to Symantec Technical Support to resolve the issue.

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