The Symantec High Availability Console installer may display error while installing or repairing the installation
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The Symantec High Availability Console installer may display error while installing or repairing the installation

While installing or repairing the Console installation, the installer may display the following error after you click Next on the Post-install Summary page:

Unable to configure Symantec ApplicationHA Authentication Service 
due to the following reason-
Failed to setup agent directory.

Even though the wizard displays this error, the installation or repair operation completes successfully.(2924020)

Workaround: Perform the following steps to rectify the issue:

  1. Click OK on the error message. The wizard proceeds with the remaining tasks and then moves to the Finish page.

  2. On the Finish page click Finish.

  3. From the Microsoft services panel, restart the Veritas Storage Foundation Messaging service.

  4. From the command prompt, run the following command:

    "%INSTALLDIR%\VRTSsfmh\bin\perl.exe" "%INSTALLDIR%\ApplicationHA\bin\create_cert.pl" AppHAConsoleIP=ConsoleIP

    Where,

    INSTALLDIR is the installation directory where the Console is installed. By default the installation directory is c:\Program Files\Veritas.

  5. From the Microsoft services panel, restart the Symantec ApplicationHA Service.

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Symantec High Availability Console fails to connect to the vCenter Server Home