To find a Unique Message Identifier description and solution

1. Point your Web browser to the following URL:

   http://sort.symantec.com

2. In the search field on the top right of any SORT page, enter the UMI code, and then click the search icon.
3. On the Search Result page, in the Error codes pane, click the link to your message code. If you have a large number of search results, use the check boxes at the top of the page to display only error codes to find your code more easily.

   The Error Code details page for the UMI code displays, which provides the description and any possible solutions.

4. If the information on the page does not provide an adequate solution to your issue, you can click one of the links on the page to do one of the following things:

   • Comment on the UMI or its solution.

   • Request a solution.

   • Add a solution of your own.