You must run the getimf script to gather information when you encounter issues with IMF (Intelligent Monitoring Framework).
To gather IMF information for support analysis
# /opt/VRTSamf/bin/getimf
Troubleshoot and fix the issue.
See Troubleshooting Intelligent Monitoring Framework (IMF).
If the issue cannot be fixed, then contact Symantec technical support with the file /tmp/getimflog.time_stamp.tar
that the getimf script generates.