To install High Availability Console using the installation wizard

1. From the machine identified to serve as the Symantec High Availability Console, navigate to the software package directory and run Setup.exe to launch the installer or download the installation package from the following location:

   https://fileconnect.symantec.com

2. On the product installer, click Install/Upgrade Console Server Components under Symantec High Availability Console to launch the installation wizard.
3. Review the prerequisites on the Welcome panel and then click Next.

   Note that the Check for product updates check box is selected by default. The product installer searches for the available product updates on the SORT website. If you do not want to apply the available patches, clear the selection of Check for product updates check box.

   You can download and apply the available updates.

4. On the License panel, read the Symantec Software License Agreement, select I accept the terms of License Agreement, and then click Next.

   The Participate in the Symantec Product Improvement Program by submitting system and usage information anonymously check box is selected by default. The Product Improvement Program allows the product installer to collect installation, deployment, and usage data and submit it anonymously to Symantec. The collected information helps identify how customers deploy and use the product. If you do not want to participate in the product improvement program, clear the selection of the check box.

5. On the Product Updates panel, review the list of available product updates.

   This panel appears only if you have selected the Check for product updates check box on the Welcome panel.

   The product updates comprise of the pre-installation patches, post-installation patches, High Availability Agents, and Array-Specific Modules. The panel lists the available pre-installation patches and the post-installation patches. Download and apply the pre-installation patches in the sequence shown in the table and the re-run the wizard. After the successful installation of the product, apply the post-installation patches. Also download and install the High Availability Agents and Array-Specific Modules from the SORT website.

6. On the vCenter Details panel, specify the vCenter Server details and then click Next.

   Provide the following details:

   Symantec High Availability Console IP	Select the IP address of the local system from the drop-down list. This is the IP of the machine where you will install the High Availability Console. The drop-down list may display several IPs if the system has multiple network adapters each with a unique IP address assigned. Select the host IP address that is accessible from the vCenter Server.
   vCenter Server FQHN or IP	Specify the fully qualified host name or IP address of the VMware vCenter Server. Ensure that the specified vCenter Server host name or IP address is accessible from the machine where you are installing the Symantec High Availability Console.
   Web Service Https Port	Specify the https port used by the VMware Web Service. The default port number is 443.
   User Name	Specify the name of the user account that has the privileges to extend the vSphere Client. The installer uses this account to register the Symantec High Availability plugin on the vCenter Server.
   Password	Specify the password for the user account specified in the User Name field.

7. On the System Validation panel, the installer automatically selects the local host for installation and begins verification.

   After the status shows as Ready for Install, click Next.

   The wizard uses %Program Files%\Veritas as the default installation directory. To change the directory, click the folder icon next to the system and then choose the installation directory.

   The wizard performs validation checks on the machine. If the machine does not meet the required criteria, the status is reflected as Verification failed. To view the cause of a validation failure, click the Information icon. Rectify the issue and then click Re-verify to perform the validation checks again.

   The wizard does not proceed unless the system passes the validation checks.

8. On the Pre-install Summary panel, review the pre-installation summary and then click Next.

   Click Save Report if you wish to save the pre-installation summary report for reference.

9. The Installation panel displays the installation progress.

   After the panel indicates that the installation is complete, click Next.

10. On the Post-install Summary panel, review the installation results and then click Next.

    The wizard configures the required services and registers the Symantec High Availability plugin on the specified vCenter Server.

    If the installation has failed on the system, review the post-install summary report and refer to the wizard log file for details.

    The log file is located at %AllUsersProfile%\Veritas\VPI\log\<date_timestamp>.

    You may have to repeat the installation if the wizard indicates that the install has failed.

    If the logs indicate that the Symantec High Availability plugin registration has failed, you may have to manually register the plugin on the vCenter Server. Use the PluginMgmt.bat utility present at the following location to register the plugin.

    installdirectory\ApplicationHA\bin

    Here, installdirectory is the directory where you install the Console, typically,C:\Program Files\Veritas.

    See About the Symantec High Availability plugin registration or unregistration issues.

11. On the Finish panel click Finish.

    This completes the installation of Symantec High Availability Console.

    Note:

    The Veritas Operations Manager- Managed Host (VOM MH) components are also installed alongwith the Console Server components.

    To configure an application for high availability, you must now proceed to install the Symantec High Availability guest components on the systems where you want to configure the application.

    You can install the guest components in any of the following ways:

    • Using the product installer

      For more details refer to the product installation and upgrade guide.

    • Using the command line interface (CLI)

      For more details refer to the product installation and upgrade guide.

    • Using the VMware vSphere client integrated menu

      For more details refer to the Symantec High Availability Solutions Guide for VMware.

12. This step is applicable only if you have re-installed Symantec High Availability Console in your monitoring environment.

    After completing the installation, the Symantec High Availability tab may fail to retrieve the application status. In such a case, you may have to close the Symantec High Availability tab and open it again.

    In the vSphere Client, click another virtual machine, then click the original virtual machine again and then select the Symantec High Availability tab, or exit the vSphere Client and launch it again.

    The Symantec High Availability view then displays the status of the configured applications on the virtual machine.

    The Symantec High Availability dashboard also displays the status of the configured applications on the virtual machine, and the other virtual machines under Symantec High Availability control in the same cluster or data center.