Installing Symantec High Availability guest components using the vSphere Client menu

Consider the following points before you proceed with the installation.

Perform the following steps to install the Symantec High Availability guest components on the virtual machines, through the vSphere Client menu

  1. Using the vSphere Client, connect to the vCenter Server and navigate to Home > Solutions and Applications > Symantec High Availability. On the Getting Started tab, click Install Guest Components


    Using the vSphere Client, connect to the vCenter Server and navigate to Home > Hosts and Clusters. From the vCenter inventory tree view, right-click on the datacenter, cluster or any of the virtual machines, and select Symantec High Availability > Install Guest Components.

    This launches the Symantec High Availability Guest Components Installer.

  2. On the Welcome panel, review the prerequisites and then click Next.
  3. On the vCenter Server Details panel, specify the vCenter Server user credentials and then click Next.

    The wizard discovers only those virtual machines where the user has the permissions.

    The specified user must have the following privileges:

    • Symantec High Availability administrator privileges to perform the installation on the virtual machines.

    • vCenter privileges for "create tasks", "update tasks" and "acquire guest control ticket" on the virtual machines.

  4. On the Product Selection panel, select the product that you want to install.

    The Packages included table lists the installation packages that are included in the selected product.

    Review the license agreement that is available against the corresponding package, select I accept the terms of license agreement and then click Next.

    A package is installed based on the operating system that runs on selected systems.


    If a required package is not displayed, you must copy that package to the Console host and then run this wizard again.

    See Copying the platform-specific guest installation package.

  5. On the System Selection panel, perform the following tasks:
    • Select the virtual machines on which you want to install the guest components.

      To select the virtual machines

      • Click Add.

      • On the Select Virtual Machines panel, select the desired virtual machines, specify the required details and click OK.

        The specified details apply to all the selected virtual machines. If they are different for one or more machines, you can edit them later.

    • If required, edit the user credentials and the license key details.

      If the user credentials and license key is different for an individual virtual machine, you can edit the details inline.

      If the details to be edited are same for multiple virtual machines, select the desired machines and click Edit. On the Edit Virtual Machine Details panel, enter the details that apply to the selected virtual machines and click OK.


      You can customize the installation directory only for the virtual machines running Windows operating system.

    • Click Install to begin the installation.

      The installer performs the required validation checks on the selected virtual machines and moves to the Installation panel, if all the selected virtual machines pass the validation checks.

      If the validation checks fail on any of the virtual machines, the status is reflected as follows:

      For virtual machines that pass the validation checks: Ready for install.

      For virtual machines that do not pass the validation checks: Verification failed

      To view the cause of validation failure, select the virtual machine. The details are displayed in the Verification Details box.

      Rectify the issue and then click Install.

      The installer re-validates the failed virtual machines.

      The installer does not proceed with the installation unless all the selected virtual machines have passed the validation checks.

  6. On the Installation panel, review the progress of the tasks queued. After all the tasks are queued and the status is marked as complete, click Finish.

    This indicates that the selected virtual machines are queued for installation.

    You can now view the installation progress under the Recent Tasks on vSphere Client.

    After the installation is complete single sign-on is configured for the virtual machines with the Symantec High Availability Console host. You can now proceed to configure application monitoring, using the Symantec High Availability tab.

    For details, refer to the individual application configuration guide.


    If the SSO configuration has failed for a virtual machine and you select that virtual machine from vSphere Client to configure application monitoring for an application, then the Symantec High Availability tab first displays a panel to specify the virtual machine user credentials. This configures the single sign-on for the virtual machine with the Symantec High Availability Console host. After you configure the single sign-on you can configure application monitoring for an application running on the virtual machine.