Consider the following points before you proceed with the installation.
Ensure that you have installed and enabled VMware Tools on the machine/s where you want to install the guest components. Ensure that the VMware Tools version is compatible with the ESX version in your environment.
The installer prompts for the user account details of the system where you want to install the guest components. This user account must have the local administrator privileges.
If UAC is enabled on the virtual machines running Windows Server 2008 or Windows Server 2008 R2, you must log on using the Default Administrator user account.
Installation of guest components using the vSphere Client GUI also configures single sign-on (SSO) between the virtual machine and the Console host. However, if the SSO configuration fails, you must manually configure it after the guest installation is complete. To manually configure SSO, in the Inventory view, click the virtual machine where you want to configure SSO, and then click the Symantec High Availability tab. Specify the user name and password of a user account with administrative or root privileges on the virtual machine.
The single sign-on authentication is used for all operations on the virtual machine. This is also required so that the server does not prompt you for a user name and password each time you log on to the vSphere Client and click on a virtual machine to view its status.
The installer allows remote installation. You can launch the installer from any virtual machine, cluster or a datacenter in your network.
In case of remote installations, ensure that the logged-on user has local administrator privileges on all the remote systems where you wish to install the guest components.
If the VOM Managed Host components of any version earlier to 6.0 are installed in your environment, then the guest components installer upgrades these components to its latest version.
Perform the following steps to install the Symantec High Availability guest components on the virtual machines, through the vSphere Client menu
Using the vSphere Client, connect to the vCenter Server and navigate to Home > Hosts and Clusters. From the vCenter inventory tree view, right-click on the datacenter, cluster or any of the virtual machines, and select Symantec High Availability > Install Guest Components.
This launches the Symantec High Availability Guest Components Installer.
The wizard discovers only those virtual machines where the user has the permissions.
The specified user must have the following privileges:
The Packages included table lists the installation packages that are included in the selected product.
Review the license agreement that is available against the corresponding package, select I accept the terms of license agreement and then click Next.
A package is installed based on the operating system that runs on selected systems.
Select the virtual machines on which you want to install the guest components.
If required, edit the user credentials and the license key details.
If the user credentials and license key is different for an individual virtual machine, you can edit the details inline.
If the details to be edited are same for multiple virtual machines, select the desired machines and click Edit. On the Edit Virtual Machine Details panel, enter the details that apply to the selected virtual machines and click OK.
Click Install to begin the installation.
The installer performs the required validation checks on the selected virtual machines and moves to the Installation panel, if all the selected virtual machines pass the validation checks.
If the validation checks fail on any of the virtual machines, the status is reflected as follows:
For virtual machines that pass the validation checks: Ready for install.
For virtual machines that do not pass the validation checks: Verification failed
To view the cause of validation failure, select the virtual machine. The details are displayed in the Verification Details box.
Rectify the issue and then click Install.
The installer re-validates the failed virtual machines.
The installer does not proceed with the installation unless all the selected virtual machines have passed the validation checks.
This indicates that the selected virtual machines are queued for installation.
You can now view the installation progress under the Recent Tasks on vSphere Client.
After the installation is complete single sign-on is configured for the virtual machines with the Symantec High Availability Console host. You can now proceed to configure application monitoring, using the Symantec High Availability tab.
For details, refer to the individual application configuration guide.
If the SSO configuration has failed for a virtual machine and you select that virtual machine from vSphere Client to configure application monitoring for an application, then the Symantec High Availability tab first displays a panel to specify the virtual machine user credentials. This configures the single sign-on for the virtual machine with the Symantec High Availability Console host. After you configure the single sign-on you can configure application monitoring for an application running on the virtual machine.