Use the following information to troubleshoot the online agent function for the primary-elect feature:

• Did not prepare the data volumes for space-optimized snapshot operations.

  Check the reason for the failure in the VCS engine log. Manually prepare all the data volumes inside the RVG using the vxsnap -g dg prepare vol command. Clear the application service group and bring it back online manually.

• Did not create space-optimized snapshots due to lack of space in the disk group, or any other reason.

  Check the reason for the failure in the VCS engine log. Ascertain and fix the cause for the failure. For example, if you do not have enough disk storage, provision more space in the disk group. Clear the application service group and bring it back online manually. If the failure's cause cannot be determined, note the error message and the error code of the failing command in the VCS engine logs. Contact Symantec technical support for assistance.

• Did not set the value of the autogrow option to on for the cache objects.

  Check the reason for the failure in the VCS engine log. Manually set 'autogrow' to 'on' for all the cache objects in the RVG, use the vxcache -g dg set autogrow=on cacheobject command. Clear the application service group and bring it back online manually.

• Did not convert the secondary RVG to a primary using the vxrvg -E -F -r makeprimary rvg command.

  Check the reason for the failure in the VCS engine log. Ascertain the cause of the failure. Clear the application service group and bring it back online manually. If the cause of the failure cannot be determined, note the error message and the error code of the failing command from VCS engine logs. Contact Symantec technical support for assistance.

  Note:

  The -E option of the vxrvg command is internal and is not intended for customer use.