Installing the server components using the installation wizard

The product installation wizard allows you to install the product on multiple systems at a time.

Before you begin to install the product ensure that you have reviewed the installation prerequisites, licensing, and the product co-existence details.

See About the Veritas InfoScale product suite.

See About InfoScale licenses.

See About the co-existence of InfoScale products.


If you plan to install InfoScale Storage in an active Microsoft Failover Cluster, ensure that you have reviewed the applicable pre-requisites, and use the "rolling-install" procedure to perform the product installation. To use the "rolling-install" procedure, install InfoScale Storage first on the inactive cluster node. Then move the cluster resources to the other node and install the product on the now inactive node.

Perform the following steps to install the server components

  1. Download the installation package from the following location:

  2. Allow the autorun feature to start the installation or double-click Setup.exe.

    The CD browser appears.


    If you install the software using the product software disc, the CD browser displays the installation options for all the products that are specified earlier. However, if you download the installation package from the Veritas website, the CD browser displays the installation options only for the product to be installed.

  3. Click the required product-specific tab and then click the link to install the components.


    The client components are installed by default along with the server components. However, the client components are not installed if the system is a server core machine.

    In addition to the product-specific tabs, the CD browser also provides the following links:

    Late Breaking News

    Click to access the latest information about updates, patches, and software issues regarding this release.

    Windows Data Collector

    Click to verify that your configuration meets all pertinent software and hardware requirements.


    Click to access the Veritas Services and Operations Readiness Tools (SORT) site.

    In addition to the product download you can also download the custom reports about your computer and Veritas enterprise products, a checklist providing configuration recommendations, and system and patch requirements to install or upgrade your software.

    Browse Contents

    Click to view the software disc contents.

    Technical Support

    Click to contact Veritas Technical Support.

  4. On the Welcome panel, review the list of prerequisites and click Next.

    Note that the Check for product updates check box is selected by default. The wizard searches for the available product updates on the SORT website. You can then download and apply the available updates. If you do not want to apply the available updates, clear the selection of Check for product updates check box.

  5. On the License panel, read the license terms, select I accept the terms of License Agreement, and then click Next.

    The Participate in the Veritas Product Improvement Program by submitting system and usage information anonymously check box is selected by default. The Product Improvement Program allows the wizard to collect installation, deployment, and usage data and submit it anonymously to Veritas. The collected information helps identify how customers deploy and use the product. If you do not want to participate in the Product Improvement Program, clear the selection of the check box.

  6. On the Product Updates panel, review the list of available product updates.

    This panel appears only if you have selected the Check for product updates check box on the Welcome panel.

    The product updates comprise of the pre-installation patches, post-installation patches, high availability Agents, and array-specific modules. The panel lists the available pre-installation patches and the post-installation patches. Download and apply the pre-installation patches in the sequence shown in the table and rerun the wizard. After the successful installation of the product, apply the post-installation patches. Also download and install the high availability agents and array-specific modules from the SORT website.

  7. On the System Selection panel, select the systems and the desired Installation and Product options:

    You can select the systems in one of the following ways:

    • In the System Name or IP text box, manually type the system name or its IP address and click Add.


      The wizard does not support the Internet Protocol version 6. To add the systems having Internet protocol version 6, you must type the system name.

      The local host is populated by default.

    • Alternatively, browse to select the systems.

      The systems that belong to the domain in which you have logged in are listed in the Available Systems list. Select one or more systems and click the right arrow to move them to the Selected Systems list. Click OK.

    Once you add or select a system, the wizard performs certain validation checks, and notes the details in the Verification Details box. To review the details, select the desired system.

    To select the installation and product options, perform the following tasks on each of the selected system.


    To apply the selection to multiple systems, select the system for which you have selected the installation and product options and then click Apply to multiple systems.

    See Applying the selected installation and product options to multiple systems.

    • By default the wizard uses %ProgramFiles%\Veritas as the installation directory. To customize the installation directory, click Browse and select the desired location. Click OK.

      Install the product at the same location on all the systems.

      If you are upgrading the product, the installation directory is selected by default.


      The installation directory must contain only English characters, if:

      - You plan to configure the cluster for single sign-on authentication.

      - Your system runs a non-English locale operating system.

    • Select the required license type from the License key drop-down list.


      The default license type is "Keyless".

      If you select the "Keyless" license type, all the available product options are displayed and are selected by default.

      If you select "User entered license key" as your license type, the License Details panel appears by default. On the License Details panel, enter the license key and then click Add. You can add multiple licenses for the various product options you want to use.

      The wizard validates the entered license keys and displays the relevant error if the validation fails. After the validation is complete, click OK.

    • From the list of product options, select the options to be installed.

      The options differ depending on the product you install.

      See Available product options and supported DMP DSMs.

  8. On the System Selection panel, click Next.

    Note that the wizard fails to proceed with the installation, unless all the selected systems have passed the validation checks and are ready for installation. In case the validation checks have failed on any of the system, review the details and rectify the issue. Before you choose to proceed with the installation, select the system and click Re-verify to re-initiate the validation checks for this system.

  9. On the Pre-install Summary panel, review the summary and click Next.

    Note that the Automatically reboot systems after installer completes operation check box is selected by default. This selection reboots all the selected remote systems immediately after the installation is complete on the respective system. If you do not want the wizard to initiate this auto reboot, clear the selection of Automatically reboot systems after installer completes operation check box.

  10. On the Installation panel, review the progress of installation and click Next after the installation is complete.

    If an installation is not successful on any of the systems, the status screen shows a failed installation.


    During the upgrade, the Installation panel displays a list of services and processes running on the systems. Select a system to view the services and processes running on it and review the list.

    The wizard stops the product-specific services and discovers the processes running, if any, on the systems. These processes need to be stopped to proceed with the operation. Click Next to forcefully stop the processes and proceed with the operation. Alternatively, you can manually stop the processes. If the services or processes cannot be stopped, the operation fails. Rectify the error and then click Retry to validate the affected system again. Click Retry All to validate all the systems again.

    In case you want to proceed with the upgrade without stopping a particular process, contact Veritas Technical Support.

  11. On the Post-install Summary panel, review the installation result and click Next.

    If the installation has failed on any of the system, refer to the log file for details. You may have to re-install the software.

  12. On the Finish panel, click Finish.

    If you had chosen to initiate the auto reboot, a confirmation message to reboot the local system appears. Click Yes to reboot immediately or No to reboot later.

    In case you had not selected to initiate the auto reboot, ensure that you manually reboot these systems.

This completes the product installation. You must now proceed to configure the required components. Refer to the component-specific guides for more details about the configuration tasks.


If you have installed InfoScale Storage with Microsoft Failover Cluster, but if Microsoft failover cluster is not yet configured, you must register the InfoScale Storage resources, after configuring the Microsoft failover cluster software.

See Registering the InfoScale Storage resource DLLs.

However, if you have installed InfoScale Storage in an active Microsoft Failover Cluster, then you must remove the physical disk resources for all the basic disks. You must do so before configuring the SFW cluster disk groups. Failing this, a reservation conflict occurs.