Repairing an InfoScale product installation

The product installer can repair an existing installation of the InfoScale products.

The Repair option restores the installation to its original state. This option fixes missing or corrupt files, shortcuts, and registry entries on the local system.

You can repair the installation only on the local system.


Before you proceed to repair the installation, you must save your configuration to another system and fail over the service groups for your applications to another node.

To repair the installation

  1. Open the Windows Control Panel and click Programs and Features.
  2. Select the InfoScale product entry and click Change.
  3. On the Mode Selection panel, select Repair. Click Next.
  4. On the System Selection panel, installer performs the verification checks. Click Next once the status is "Ready for repair".

    In case the verification checks have failed, review the details and rectify the issue. Before you choose to proceed with the installation, click Re-verify to re-initiate the verification checks.


    You cannot select the installation and product options.

  5. On the Pre-install Summary panel, review the information and click Next to begin the repair process.

    Note that if you are repairing the server installation, the Automatically reboot systems after installer completes operation check box is selected by default. This will reboot the system immediately after the repair operation is complete. If you do not want the wizard to initiate this auto reboot, clear the selection of Automatically reboot systems after installer completes operation check box.

  6. On the Installation panel, review the list of services and processes running on the systems. Select a system to view the services and processes running on it.

    The wizard stops the product-specific services and discovers the processes running, if any, on the systems. These processes need to be stopped to proceed with the operation. Click Next to forcefully stop the processes and proceed with the operation. Alternatively, you can manually stop the processes.

    If the services or processes cannot be stopped, the operation fails. Rectify the error and then click Retry to validate the affected system again. Click Retry All to validate all the systems again.

  7. On the Post-install Summary panel, review the summary and click Next.
  8. On the Finish panel, click Finish.

    In case you had not selected to initiate the auto reboot, ensure that you manually reboot the node.