To uninstall using the product installer

1. In the Windows Control Panel, select Programs and Features.
2. Select the InfoScale product entry and click Uninstall.
3. Review the information on the Welcome panel and then click Next.
4. On the System Selection panel, add the systems from which you want to uninstall the product.

   Note:

   By default the local system is selected for uninstallation. In case you are performing a remote uninstallation and do not want to uninstall the software from the local system, you must remove the system from the list.

   You can add the systems in one of the following ways:

   • In the System Name or IP text box, manually type the system name and click Add.

     Note:

     The wizard does not support the Internet Protocol version 6. To add the systems having Internet Protocol version 6, you must type the system name.

   • Alternatively, browse to select the systems.

     The systems that belong to the domain in which you have logged in are listed in the Available Systems list. Select one or more systems and click the right arrow to move them to the Selected Systems list. Click OK. Once you add or select a system, wizard performs the verification checks, and notes the verification details.

5. Click Next.

   Note that the wizard fails to proceed with the uninstallation, unless all the selected systems have passed the verification checks and are ready for uninstallation. In case the verification checks have failed on any of the system, review the details and rectify the issue. Before you choose to proceed with the uninstallation click Re-verify to re-initiate the verification checks for this node.

6. On the Pre-install Summary panel, review the summary and click Next.

   Note that the Automatically reboot systems after installer completes operation check box is selected by default. This selection reboots the remote systems immediately after the installation is complete on the respective system. If you do not want the wizard to initiate this auto reboot, clear the selection of Automatically reboot systems after installer completes operation check box.

7. On the Uninstallation panel, review the list of services and processes running on the systems. Select a system to view the services and processes running on it.

   The wizard stops the product-specific services and discovers the processes running, if any, on the systems. These processes need to be stopped to proceed with the operation. Click Next to forcefully stop the processes and proceed with the operation. Alternatively, you can manually stop the processes.

   If the services or processes cannot be stopped, the operation fails. Rectify the error and then click Retry to validate the affected system again. Click Retry All to validate all the systems again.

8. On the Post-uninstall Summary panel, review the uninstallation results and click Next.

   If the uninstallation has failed on any of the system, review its summary report and check the log file for details.

9. On the Finish panel, click Finish.

   In case you had not selected to initiate the auto reboot for the remote systems, ensure that you manually reboot these systems.