You must run the getimf script to gather information when you encounter issues with IMF (Intelligent Monitoring Framework).
To gather IMF information for support analysis
# /opt/VRTSamf/bin/getimf
Troubleshoot and fix the issue.
See Troubleshooting Intelligent Monitoring Framework (IMF).
If the issue cannot be fixed, then contact Symantec technical support with the file that the getimf script generates.